Forward Deployed Engineer

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $220.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👷🏻‍♀️ Engenheiro

👻 Score fantasma 0%

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Leena AI

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🤖 Inteligência Artificial

🤝 B2B

👥 RH Tech

Artificial Intelligence • B2B • HR Tech

A Leena AI tem a missão de ajudar empresas a transformar a experiência dos colaboradores por meio de inteligência artificial conversacional. Sua plataforma cobre todos os pontos de contato com os colaboradores, do onboarding ao offboarding, automatizando tarefas como responder a dúvidas relacionadas a políticas internas e gerenciar chamados dos colaboradores. Ao permitir que as organizações ouçam seus colaboradores de forma proativa, a Leena AI aumenta o engajamento e possibilita que as equipes de RH se concentrem em atividades estratégicas. A empresa oferece integrações com mais de 100 plataformas e atende mais de 350 clientes no mundo todo, incluindo grandes empresas como Nestlé, Puma e Coca-Cola.

Descrição

• Embed directly with strategic enterprise customers to drive AI adoption in HR, IT, and Operations • Gather requirements directly from clients and design integration blueprints and solution architectures • Build and deploy production systems, including AI applications, workflow automations, and enterprise integrations • Configure the Leena AI platform and connect enterprise systems • Prototype custom integrations, API connectors, and workflow automation in Python, TypeScript, and JavaScript • Build and configure AI Colleagues, Agent Operating Procedures, and Skills in client environments • Navigate SSO/SAML/OIDC, legacy HRIS, data residency, and IT security constraints • Author Solution Design Documents and identify scope gaps or technical blockers • Align internal engineering resources to address non-standard requirements • Own the two-week post-go-live hypercare period and resolve production issues • Configure HRIS, ITSM, payroll, and directory integrations using REST APIs, webhooks, and Leena AI connectors • Build and validate internal and client UAT test cases • Debug API errors, integration failures, and platform configuration issues • Serve as senior technical point of contact during implementations, steering committees, and technical working sessions • Act as a technical escalation resource for the Professional Services team • Communicate risks, dependencies, and blockers to project managers and leadership • Participate in pre-call readiness reviews • Build reusable integration templates, connector configurations, and self-serve documentation • Contribute to lifecycle documentation and platform backend training materials • Provide platform feasibility feedback to Solutions Consultants • Contribute at least three reusable knowledge assets per quarter

🎯 Requisitos

• 8+ years in a customer-facing engineering, professional services, or forward deployed role • Proven track record of deploying production-grade software inside enterprise client environments • Strong proficiency in Python and comfort writing production-quality code • Deep experience with REST/SOAP APIs, OAuth 2.0, SAML/SSO, and enterprise integration patterns • Hands-on experience with enterprise HR or IT systems including Workday, ServiceNow, SAP, Oracle PeopleSoft, UKG, SuccessFactors, or similar • Ability to navigate ambiguous, fast-moving situations and deliver outcomes without perfect requirements • Executive presence and confidence leading technical discussions with CIOs, IT Security teams, and senior enterprise stakeholders • Experience in a fast-paced startup or high-growth SaaS environment • Current knowledge of enterprise AI deployment patterns, LLM capabilities, agentic frameworks, and integration tooling • Experience deploying AI/LLM-based products, agentic orchestration frameworks, or RAG-based knowledge systems • Background in HR tech, ITSM optimization, or enterprise automation consulting • Familiarity with Leena AI’s platform including AIC, AOPs, Skills, and the Flow Dashboard • Experience building or contributing to implementation playbooks and reusable delivery frameworks • Track record of mentoring junior engineers or SCs on technical concepts

🏖️ Benefícios

• Competitive compensation • Meaningful equity • Performance bonus tied to deployment outcomes • Rapid career growth opportunities • Work at the forefront of enterprise AI and automation • Partner with a global team of innovators • Work in a dynamic, high-growth company

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