Partner Operations Manager

Vaga não está no LinkedIn

🕒 Julho 27

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $73.000 - $104.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⚙️ Operações

🚫👨‍🎓 Sem graduação necessária

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LEMNIS

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤲 Filantropia

📚 Educação

🌍 Impacto Social

Charity • Education • Social Impact

A LEMNIS é uma instituição de caridade pública dedicada a expandir as oportunidades de aprendizado para jovens, criando ambientes de aprendizagem inclusivos e conectados à comunidade. A organização colabora com pesquisadores e profissionais em neurociência, ciências sociais, tecnologia digital e inteligência artificial para projetar experiências que promovem pertencimento, conexão e crescimento ao longo da vida. A Lemnis trabalha ao lado de agentes de mudança e opera divisões como Mainstay e InsideTrack para ampliar seu impacto; está sediada em Beaverton, Oregon, e informa que não aceita propostas de subsídios não solicitadas.

Descrição

• Serve as the primary point of contact for assigned partners on day-to-day account management, platform questions, and operational matters, calibrating your engagement to each partner’s profile from highly independent partners to those needing hands-on delivery • Own end-to-end platform execution for assigned partners including Knowledge Base management, Generative AI performance monitoring, campaign management, and communication plan delivery using Mainstay’s evolving platform tools and standardized workflows • Serve as the primary owner of content review for assigned partners, ensuring Knowledge Base content, campaign scripts, and partner-facing communications remain accurate, on-brand, and aligned with evolving partner goals • Maintain accurate, complete, and up-to-date partner records across CRM and other systems, conducting regular data audits and resolving or escalating inconsistencies in a timely manner • Track and leverage Net Revenue Retention (NRR) and NPS as key indicators of portfolio and sentiment health, surfacing at-risk accounts and expansion opportunities early • Develop comprehensive Strategic Partner Review (SPR) materials performance analysis, platform insights, trend identification, and written recommendations and co-lead live SPRs alongside the Partnership Director 1–2 times per year • Produce regular, clear, and actionable performance reporting for the Partnership Director and internal stakeholders, surfacing platform health signals and engagement patterns • Educate and enable partners, particularly those with limited bandwidth or lower platform engagement on Mainstay’s capabilities, best practices, and emerging Generative AI features • Support the renewal process in coordination with the Partnership Director and Revenue Operations, contributing to timely execution and partner communications without owning the renewal strategy • Conduct regular account review meetings with the Partnership Director to assess partner health, surface concerns, and report ideas for improvement both internally and from the partner’s perspective • Adopt and provide feedback on new platform tools, reporting capabilities, and operational playbooks as they are introduced by Mainstay’s Product and Operations teams

🎯 Requisitos

• 2+ years of experience in Customer Success, Account Management, Partner Operations, or a similarly operational client-facing role within a SaaS or technology organization • A strong sense of ownership and follow-through, you keep track of a high volume of moving parts without letting things slip • Comfort working with data: you can interpret platform performance metrics, engagement trends, and health indicators, and translate them into clear, actionable recommendations • Strong CRM discipline and experience maintaining clean, reliable account data and reporting hygiene • Excellent written and verbal communication skills, with the ability to calibrate tone and content for both partner-facing and internal audiences • Experience supporting or contributing to renewal processes, account reviews, or client reporting cycles • Adaptability: you adjust your approach, cadence, and level of hands-on support based on each partner’s needs and engagement level • A collaborative mindset and genuine enthusiasm for working closely with a Partnership Director and cross-functional teams to deliver a seamless partner experience • Experience in Higher Education or another mission-driven sector is a plus, but not required