Account Director

🕒 Setembro 17

🌵 Arizona, Illinois – Remoto

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⏰ Tempo Integral

🔴 Especialista

🧑‍💼 Executivo de Contas

🦅 Patrocina Visto H1B

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👻 Score fantasma 11%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Lessen

Lessen

501 - 1000 funcionários

🏗️ Construção

📦 Logística

💼 Consultoria

💰 Debt Financing em 2023-01

Construction • Logistics • Consulting

A Lessen é uma empresa que simplifica e otimiza a gestão de propriedades por meio da tecnologia e de uma rede de fornecedores qualificados. Eles oferecem soluções de manutenção para propriedades comerciais e residenciais, gerenciando reparos, projetos de capital e ciclo de vida dos ativos. Com foco em agilizar processos, a Lessen ajuda a reduzir custos de manutenção e melhorar o valor das propriedades. Seus serviços atendem a um público amplo, incluindo ocupantes comerciais e gestores residenciais, além de oferecer oportunidades para que fornecedores expandam seus negócios. A Lessen é conhecida por suas soluções inovadoras, como a Lessen360™, e por ser reconhecida como uma das empresas de software privadas de crescimento mais rápido.

Descrição

• Guide the strategic vision supporting Account Management within the Commercial department • Uncover growth opportunities, manage client concerns, and lead strategic initiatives • Collaborate with Sales, Field Operations, Centralized Services, Product Management, and Implementation teams • Understand client portfolios and tailor growth strategies • Serve as the primary contact for client communications and foster client relationships • Monitor market developments, client feedback, and industry shifts to frame growth strategies • Lead client retention efforts by ensuring service excellence and delivering timely solutions • Document client interactions, sales endeavors, and growth metrics • Achieve or exceed account growth and upsell targets • Collaborate with clients to keep projects within allocated budgets and adjust for unforeseen costs • Solicit client feedback on satisfaction and service needs • Monitor and report client KPI and success metrics

🎯 Requisitos

• A minimum of 3-5 years in roles related to account management, sales, or customer success • Additional considerations made for experience focusing on property management • Strong business acumen with an in-depth understanding of customer needs and pain points related to maintenance operations and project execution • Exceptional communication, negotiation, and presentation skills • Proficiency in CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software • Financial analysis capabilities to make informed decisions based on financial data and profit margins • Conflict resolution expertise • Time management skills • Stakeholder management skills • A proactive mindset to identify challenges and capitalize on opportunities • Demonstrated capacity to work autonomously, prioritize tasks, and drive revenue growth through account management and sales strategies • Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction • Ability to engage cohesively with diverse teams to guarantee streamlined project execution

🏖️ Benefícios

• Competitive compensation • Health, Dental, Vision, Life, Disability options • 401K retirement savings plan • Paid vacation, federal and floating holidays • Maternity/Paternity Pay • Career advancement opportunities • All the tools you'll need to be successful • Travel up to 25% of the time

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