Operations Manager

🕒 Junho 12

🌵 Arizona, California, +2 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🤠 Texas – Remote

💵 $80.000 - $90.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Clever Real Estate

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🏠 Imobiliário

🏪 Marketplace

👥 B2C

Real Estate • Marketplace • B2C

Clever Real Estate é uma plataforma imobiliária voltada ao consumidor que conecta vendedores e compradores de imóveis a corretores locais com as melhores avaliações e negocia comissões de listagem reduzidas e reembolsos (cashback) para compradores. A empresa oferece um serviço de concierge de matching, uma rede nacional de corretores, recomendações orientadas por dados e ferramentas como ofertas de cashback, opções de anúncio no MLS (Multiple Listing Service) e recursos educacionais para ajudar os usuários a economizar em taxas e simplificar as transações. A Clever opera nos 50 estados dos EUA e faz parceria com grandes corretoras para oferecer representação completa de corretores com desconto e serviços imobiliários relacionados.

Descrição

• Lead and connect with the team • Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development • Run consistent 1:1s, huddles, and performance reviews • Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable • Drive performance and quality • Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership • Monitor pipeline health, balance workload, and serve as the senior escalation point • Conduct routine file audits across title commitments, CDs, escrow ledgers, and wire instructions • Ensure all files meet Federal and state-specific requirements • Investigate every compliance miss and convert it into a permanent process fix • Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling • Keep SOPs current and turn escalation patterns into systemic fixes • Work closely with Agent Network, Customer Success, and Product to keep handoffs clean and the customer experience seamless • Surface trends, risks, and opportunities early — with data and a recommended path forward

🎯 Requisitos

• 5+ years in title, escrow, settlement, or closing (residential resale) with 2+ years managing a team • Hands-on across the full closing lifecycle — title through disbursement • Strong knowledge of Federal and multi-state compliance (RESPA, TRID, CFPB, BSA/AML) • Proficient in Qualia • Strong communicator; comfortable in a fast-moving, remote, multi-state environment

🏖️ Benefícios

• Comprehensive Benefits: Medical, dental, vision, and life insurance • Paid Time Off: 18 days of PTO (increases with tenure) plus 10 paid holidays • Professional Development: Annual budget for learning and career growth • Tenure Sabbaticals: Paid sabbaticals to celebrate major milestones • Clever Product Benefit: Exclusive access to Clever homeownership perks • Work-From-Home Stipend: Support for your remote workspace • 401(k): Retirement plan administered through Guideline • Parental Leave: 6–12 weeks of paid parental leave • Wellness Benefits: Free counseling sessions and optional weekly meditation