Client Development Director

🕒 4 dias atrás

🌵 Arizona, California, +3 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote ⛷️ Utah – Remote

💵 $136.000 - $170.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Live Nation Entertainment

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1996

📱 Mídia

💰 Post-IPO Debt em 2023-01

Media • Entertainment

A Live Nation Entertainment é a líder global em entretenimento ao vivo, promovendo experiências inesquecíveis ao redor do mundo. Impulsionada por artistas e orientada por fãs, a Live Nation trabalha com músicos para levar sua criatividade aos palcos em todo o globo. Como a principal produtora de shows, vendedora de ingressos e ponte entre marcas e a música, a plataforma da Live Nation lidera o mercado nesses três setores centrais. Sua missão vai além do entretenimento: elevar, inspirar e criar memórias por meio do poder da música ao vivo.

Descrição

• Manage, support, and service account-related needs for assigned TM Sports clients • Source and secure new business • Act as the internal voice of the customer to deliver exceptional client experiences and outcomes • Direct and collaborate on an account management blueprint to maximize revenue and renewals • Develop and implement upselling strategies for products, programs, and services • Track, monitor, and adjust plans to maximize ticket sales and revenue • Develop, share, and implement best practices for assigned market segments • Forecast client ticket and revenue contributions through client-level business plans • Provide ad hoc sales operations support • Monitor support-team service levels and SLA compliance • Coach and collaborate with client support, marketing, and account management teams • Retain clients and maximize margin levels through renewal engagement • Collaborate cross-functionally to maximize client satisfaction scores • Identify business opportunities and direct the client acquisition process against annual sales goals • Conduct strategic account reviews and identify products and pricing aligned with client needs • Develop relationships with key system and product users and provide product feedback • Identify opportunities for new products and enhancements • Address client concerns and resolve issues promptly • Deliver market analysis, competitor assessments, and market intelligence • Maintain accurate contact and account details in Salesforce • Monitor competitors and potential collaborators for opportunities and threats • Coordinate responses to RFPs • Retain accounts through relationships with key decision-makers and users • Drive TM1 Marketing product adoption and manage local nuances

🎯 Requisitos

• Minimum 10–12 years’ experience in the live entertainment industry, with a strong focus on account management and account development • BA/BS or college diploma in Business, Marketing, or a related field and/or equivalent work-related experience • Experience with live event ticketing or real-time inventory management systems preferred • Strong presentation and project management skills • Proven track record of exceeding sales targets • Experience leading change in a complex matrix-oriented organization, with strong emphasis on team development • High-level knowledge of digital media and industry trends • Strong competence in Microsoft Word, Excel, and PowerPoint • Experience in the live entertainment industry, especially with a major league sports team and major market venue, highly desirable • AI skills and understanding highly desirable • Strong understanding of technology-enabled products, software platforms, APIs, integrations, and data-driven solutions for complex consultative sales cycles • Experience creating and delivering client presentations • Analytical and strategic thinking • Excellent customer service, communication, and consulting skills • 35%–50% travel required

🏖️ Benefícios

• Medical, vision, dental, and mental health benefits for you and your family • Health care concierge • Flexible Spending Account (FSA) or Health Savings Account (HSA) • Free concert tickets • Generous paid time off, including paid holidays, sick time, and personal days • 401(k) program with company match • Stock reimbursement program • Caregiver leave • Baby bonuses • Fertility, adoption, foster, or surrogacy support • Career and skill development programs through School of Live • Tuition reimbursement • Student loan repayment • Volunteer time off • Crowdfunding match