Inside Sales Representative – Bilingual (Fr/Eng)

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🕒 Julho 2

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LKQ Corporation

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1998

🚘 Automotivo

🤝 B2B

🏭 Manufatura

Automotive • B2B • Manufacturing

A LKQ Corporation é a principal fornecedora de peças automotivas alternativas de mercado, peças recicladas e de salvamento especial e serviços relacionados para reparar e equipar veículos. Operando na América do Norte, Europa e Taiwan, a LKQ oferece uma ampla gama de peças de reposição — incluindo motores e transmissões remanufaturados, componentes OE e de mercado, produtos de pintura, acessórios para veículos especiais e produtos para caminhões pesados — por meio de uma extensa rede de operações de atacado, varejo e remanufatura. A empresa enfatiza a reciclagem e a sustentabilidade (autodenominando-se o maior reciclador na indústria automotiva), crescendo através de desenvolvimento interno e aproximadamente 270 aquisições, operando cerca de 1. 400+ locais com dezenas de milhares de funcionários atendendo tanto clientes comerciais como canais voltados ao consumidor.

Descrição

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services. • Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current. • Perform analysis of individual customer base to determine causes for customer growth and/or decline • Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning. • Provide front-line incoming phone queue support, including technical support • Proper entry of quotes and orders. • Serve as the initial point of contact for all customer service-related issues/concerns • Build long-lasting business relationships with the customer base • Maintain daily phone metric standards established by the management team • Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services. • Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods. • Accurately complete supporting order documentation • Cultivate new business by prospecting and developing relationships with potential customers. • Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed. • Advise the customer on substitution or modification of the part when the part requested is not available. • Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data. • Independently evaluate criteria and propose an appropriate price for parts • Assume other duties as assigned.

🎯 Requisitos

• 1+ years of related applicable call center experience. • HS Diploma or equivalent. • Solid Microsoft Office experience • Strong time management and organization skills • Strong written and verbal communication skills • Demonstrates attention to detail and accuracy in work assignments. • Ability to communicate effectively and tactfully with customers • Ability to thrive in a group/team environment • Flexible to work variable schedules, if needed. • Ability to work under pressure comfortably. • Ability to travel, up to 10%, for customer visits or trade shows • Will show up on time, as scheduled

🏖️ Benefícios

• Health & Wellness Benefits - Medical, Dental, Vision, and more to support your physical and mental well-being • Retirement Savings Plan (RSP) with a generous company match • Paid Time Off & Holidays • Expanded Employee Assistance Program (EAP) resources through GreenShield+ • Tuition Assistance Program • Employee Referral Bonus Program • Exclusive Employee Discounts • Company-paid training • Company-provided uniforms