Managed Services Engineer I

Vaga não está no LinkedIn

🕒 Junho 11

🏈 Ohio – Remoto

🏈 Ohio – Remote

💵 $100.000 / ano

⏰ Tempo Integral

🟢 Júnior

👷🏻‍♀️ Engenheiro

🚫👨‍🎓 Sem graduação necessária

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Logically

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🤖 Inteligência Artificial

☁️ SaaS

🔐 Segurança

Artificial Intelligence • SaaS • Security

A Logically é uma plataforma de inteligência impulsionada por IA que detecta ameaças digitais, prevê tendências narrativas e destaca indicadores iniciais de risco e oportunidade em mais de 50 idiomas nativos e mais de 200 traduções. Combina modelagem preditiva, detecção de rede e inteligência narrativa com contexto de analistas humanos para apoiar a gestão de reputação e crise, inteligência de ameaças, resiliência operacional e detecção de sinais de mercado/produto para governos, empresas e equipes de PR/marca. A Logically ajuda as organizações a agir mais rapidamente e com mais confiança, mapeando redes de influência, geolocalizando menções e classificando riscos.

Descrição

• Manage the status of open tickets and complete technical and operational tasks to resolve issues and close tickets efficiently and correctly • Work tickets based on SLA priority and expiration and update tickets daily • Account for time by function and by the customer in ConnectWise with a high level of accuracy to include notes detailing customer work status to ensure continuity of service • Completion of any other ticket classifications in adherence with the ITIL system of Service Delivery (Type, Subtype, Item, as needed) • Deliver outstanding customer service on-site and remotely to customers • Communicate progress and advise customers on account status, and changes, make suggestions, serve as coach regarding products/services and through processes • Communicate and strategize with POD members on high-priority problems, critical status changes, customer matters, call aging, and training • Based on customer and company needs, work after hours and on weekends for scheduled projects and in emergency situations • Configuration, deployment, and installation of end-user workstations and client computers • Installation of hardware to desktops, laptops, and servers. Including ram, storage drive, and graphics upgrades • Preparing and staging network devices (servers, switches, firewalls) for remote configuration • Create and Maintain client standard operating procedures for computer builds

🎯 Requisitos

• College Degree not required, on the job technical support experience preferred • Minimum 1 year of experience in a closely related position doing MSP technical support/troubleshooting is preferred but not required • Familiarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, ConnectWise, and Remote Desktop Services preferred • Experience in LAN/WAN and basic network troubleshooting • Experience with Kaseya is a plus • Experience with Imaging Solutions is a plus (MDT, WDS, ETC) • Experience with Microsoft Active Directory and Azure AD • Understanding of Windows and Mac Operating systems, including but not limited to reinstallation of operating systems • Microsoft Office Suite, Office 365, Azure, and Windows Operating Systems (Desktop and Server) • Basic PowerShell and or relevant Scripting Abilities are a plus • Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment • Strong interpersonal skills, including verbal and written communication skills along with excellent listening skills

🏖️ Benefícios

• A culture built on doing the right thing • Work at the forefront of cybersecurity and emerging technologies • Collaborative, growth-oriented environment • Competitive compensation and benefits • Opportunities for professional development and advancement • Make a real impact by helping organizations reduce risk and build resilience