Solutions Engineer

🕒 Fevereiro 5

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $140.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Lumana

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🤖 Inteligência Artificial

☁️ SaaS

🔐 Segurança

Artificial Intelligence • SaaS • Security

A Lumana é uma empresa de segurança em vídeo com inteligência artificial que oferece uma plataforma completa que combina software de gerenciamento de vídeo impulsionado por IA e câmeras compatíveis com NDAA para automatizar a monitoração, gerar alertas em tempo real, acelerar a resposta a incidentes e fornecer insights operacionais a partir de vídeos. Seus produtos incluem um VMS+ baseado em nuvem, hardware CORE local com armazenamento SSD industrial e backup em nuvem, câmeras de segurança modernas e recursos de IA como detecção de ameaças, reconhecimento de placas de veículos, pesquisa impulsionada por IA e painéis personalizáveis para empresas nos setores de educação, governo, varejo, saúde, manufatura e hospitalidade.

Descrição

• Lead complex, full-stack troubleshooting across the Lumana platform, spanning networking, hardware, software, and electrical components • Act as a senior technical advisor to enterprise customers, providing best-practice guidance on architecture, deployment, and configuration • Own high-impact customer issues end-to-end, driving resolution, root-cause analysis, and long-term prevention • Partner closely with Sales, Engineering, and Product on pre- and post-sales technical engagements and escalations • Influence product quality by testing new releases, identifying systemic issues, and providing actionable feedback to Engineering • Communicate complex technical concepts clearly to customers and internal stakeholders, both verbally and in writing • Author and maintain high-quality technical documentation, knowledge base articles, and internal runbooks • Help design and implement scalable tools, processes, and workflows that elevate support maturity as the company grows • Stay ahead of industry trends and emerging technologies within cloud-managed IoT, networking, and security

🎯 Requisitos

• 5+ years of experience in technical support engineering, systems engineering, network engineering, or a related technical role • Strong, hands-on expertise troubleshooting distributed systems across networking, hardware, and software layers • Deep understanding of networking fundamentals, including TCP/IP, DNS, DHCP, NAT, VLANs, TLS/HTTPS, 802.11, firewalls, Ethernet/cabling, PoE, and Layer 2 networking concepts • Experience working with Linux-based systems in production environments • Proven ability to independently diagnose complex issues and drive them to resolution • Strong written and verbal communication skills, with the ability to explain technical topics to both technical and non-technical audiences • Customer-centric mindset with demonstrated ownership, prioritization, and follow-through in fast-paced environments

🏖️ Benefícios

• Health & Wellness: Comprehensive medical, dental, and vision coverage • Time Off: 15 days PTO, paid holidays, and sick leave • Financial: 401(k) with employer match, equity in a fast-growing startup • Remote-Friendly: Flexible hybrid/remote work arrangements depending on role • Parental Leave: Paid parental leave for new parents • Work Setup: Home office stipend and top-tier equipment provided