Onboarding Manager

Vaga não está no LinkedIn

🕒 Junho 10

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $95.000 - $105.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Luxury Presence

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏠 Imobiliário

Real Estate • Marketing

A Luxury Presence é uma empresa especializada em fornecer soluções digitais de ponta para profissionais do mercado imobiliário. Ela oferece designs de sites imobiliários premiados e soluções de marketing especializadas, voltadas a ajudar corretores, equipes e imobiliárias a expandirem seus negócios e fortalecerem suas marcas. Sua plataforma inclui ferramentas para busca de imóveis via IDX, sites de imóveis, CMA digital (Análise Comparativa de Mercado), serviços de SEO, content marketing, publicidade e gestão de mídias sociais. Confiada por mais de 20 dos 100 principais corretores do ranking do Wall Street Journal, a Luxury Presence capacita profissionais do mercado imobiliário a atrair mais negócios por meio de experiências digitais bonitas e funcionais.

Descrição

• Leading and developing a team of Onboarding ICs who manage the client journey from kickoff through website or app launch • Running structured bi-weekly 1:1s, delivering actionable feedback, and building personalized development plans for each IC • Monitoring key metrics daily — launch volume, time to launch, CSAT, and Pre-Launch Churn MRR — and taking proactive action when something is off • Managing client escalations with urgency and good judgment, knowing when to step in directly and when to coach your team through it • Driving quarter-over-quarter improvement in backlog age, time to launch, and pre-launch churn • Partnering cross-functionally with Product Fulfillment, Sales, Client Success, and Engineering to eliminate handoff friction and close feedback loops • Owning the new hire experience — delivering a structured 30/60/90 onboarding plan that drives new ICs to full productivity by Day 90 or sooner • Using data to identify workflow gaps, drive process improvements, and maintain clear internal documentation • Leading or contributing to at least one high-impact project per quarter that advances onboarding efficiency or client experience

🎯 Requisitos

• 3+ years in a client-facing operations, onboarding, or implementation role • 1+ years managing and leading a team in a metrics-driven environment • A proven track record of hitting team targets and improving performance over time • Experience working cross-functionally in a fast-moving, high-growth company • Comfort building and tracking KPIs in spreadsheets or BI tools • Familiarity with CRM and project management tools — and a track record of learning new systems quickly • A high bar for quality and a bias for action when things aren't working

🏖️ Benefícios

• Plus performance bonus • Competitive equity and full benefits.