VP of Operations

🕒 Maio 29

☕ Washington – Remoto

☕ Washington – Remote

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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LXT

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2010

🤖 Inteligência Artificial

☁️ SaaS

🏢 Corporativo

Artificial Intelligence • SaaS • Enterprise

A LXT é uma empresa que fornece soluções de coleta e anotação de dados personalizadas para impulsionar projetos de IA para organizações de todos os tamanhos, desde startups até empresas da Fortune 500. Eles se especializam em anotação de dados, coleta de dados, avaliação de dados e serviços de IA generativa, garantindo a confiabilidade e a confiança das soluções de IA. A LXT apoia uma variedade de casos de uso de IA, incluindo AR/VR, visão computacional, IA conversacional, IA generativa, relevância de pesquisa e fala e NLP. Sua experiência global e suas instalações certificadas ISO 27001 garantem coleta de dados de alta qualidade e processamento seguro, melhorando a precisão e o desempenho dos modelos de IA.

Descrição

• Partner with Executive Leadership to define and execute the global operations strategy aligned with LXT’s growth and profitability goals • Establish the operating model across delivery and quality functions • Drive adoption of automation & AI-led capabilities across operations • Act as the executive sponsor for operational transformation initiatives • Own performance across delivery, including quality, throughput, SLAs, client management, and KPIs such as GM, utilization, cost-to-deliver, and quality performance • Drive continuous improvement through KPI tracking, reporting, and intervention • Oversee operational budgets and cost optimization strategies • Lead and develop delivery team members across global regions • Oversee development of scalable workflows and SOPs, data and reporting infrastructure, and workforce systems • Champion the buildout of platform automation and improvements, expert intelligence capabilities, and AI-driven quality management • Partner with the growth team to support strategic opportunities and solutions development • Client POC, ensuring consistent delivery experience and adherence to contractual requirements • Act as an escalation point for complex client issues • Drive succession planning and leadership capability development • Establish a high-performance culture aligned with LXT values • Manage cross-functional dependencies across Sales, HR, Tech, and Finance

🎯 Requisitos

• Bachelor’s degree required; MBA or advanced degree preferred • 8-12 years of experience in operations leadership, preferably in AI data services, BPO, or technology-enabled services • Proven experience leading global, multi-functional teams • Strong understanding of sourcing and workforce operations, project, delivery, quality management, and financial planning and margin optimization • Demonstrated experience in operational transformation or automation initiatives • Excellent executive communication and stakeholder management skills • Strong analytical, problem-solving, and decision-making abilities