Head of Operations

🕒 Maio 29

🏄 California – Remoto

🏄 California – Remote

💵 $175.000 - $275.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

VC Lab

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

💸 Finanças

📚 Educação

🏢 Corporativo

Finance • Education • Enterprise

VC Lab é um acelerador de capital de risco líder, que auxilia novos e emergentes gestores, incluindo estúdios de venture e fundos de fundos, a captar capital em menos de seis meses. Oferece um currículo de 14 semanas com ferramentas renomadas e mentores de destaque, visando facilitar uma captação de recursos mais rápida e eficiente. Além disso, o VC Lab administra o Instituto LP, um programa projetado para investidores credenciados se tornarem sócios limitados de alto desempenho por meio de treinamento abrangente e experiências de investimento em fundos reais. A organização também hospeda o Venture Institute, que educa associados e parceiros que buscam crescimento na carreira na indústria de venture capital. Guiado pelo Juramento Mensarius, o VC Lab foca em práticas éticas de capital de risco e está sediado em Palo Alto, CA, como parte do Decile Group. Ela se esforça para tornar o capital de risco uma força positiva para o benefício social.

Descrição

• Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms • Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients • Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention • Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones • Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service • Collaborate with the executive team to align operational capabilities with company growth targets • Ensure regulatory compliance across multiple jurisdictions for our fund administration clients • Drive automation and process optimization to increase capacity while maintaining our 90+ NPS • Manage relationships with key service providers and strategic partners that can support the portfolio • Implement risk management protocols and best practices across the organization

🎯 Requisitos

• 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership • Ahead of trends in AI for support, automation, and customer intelligence tools • Proven track record of scaling fund operations in a high-growth environment • Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices • Experience building and leading remote teams across multiple geographies • Exceptional problem-solving abilities and analytical skills • Outstanding communication and interpersonal skills • Ability to thrive in ambiguity and drive clarity through complex situations • Strong project management capabilities and attention to detail • Experience with operational technology implementation and optimization

🏖️ Benefícios

• Opportunity to help transform venture capital into a force for good in the world • Leadership role in a fast-growing company with global impact • Vibrant work environment of passionate and capable peers • Opportunities for personal growth and professional development • Competitive compensation package including equity • Flexible remote work environment