IT Specialist – Service Desk Support, Systems Administrator

🕒 Agosto 20

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

💵 $75.000 - $89.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Suporte de TI

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Lynker

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2007

💼 Consultoria

🔬 Ciência

Consulting • Science • Engineering

A Lynker é uma empresa líder em ciência, engenharia e tecnologia, que se especializa em fornecer soluções inovadoras em ciência do clima e meteorologia, ciência e engenharia marinha/oceânica, e clima e meteorologia espacial. A empresa colabora com governos, comunidades e indústrias para oferecer serviços impactantes que abordam a segurança ambiental global e a prosperidade econômica. Aproveitando o conhecimento de uma equipe de cientistas, engenheiros e educadores qualificados, a Lynker enfrenta algumas das missões e desafios mais importantes da nação, além de se concentrar em treinamentos, comunicação e divulgação para políticas ambientais eficazes e conformidade.

Descrição

• Provide advanced technical support for users at the Space Weather Prediction Center (SWPC) • Identify, troubleshoot, and resolve technical problems involving workstations, laptops, mobile devices, and peripherals • Respond to and resolve advanced Service Desk tickets within defined SLAs and customer satisfaction thresholds • Manage user accounts in Active Directory and Google Workspace, including permissions, groups, and MFA • Perform client-system and server patching, upgrades, imaging, and Windows configuration management • Provision desktop, laptop, and mobile devices, including endpoint security and configuration management agent installation • Maintain National Critical Systems and Business Enterprise System desktops, laptops, and telephony platforms for 24/7 operational availability • Manage equipment inventory, labeling, tracking, receiving, sanitization, decommissioning, and reporting • Provide user training and guidance on system access, operating system usage, cybersecurity, and best practices • Install and support networked conference-room A/V systems, computers, cameras, projection devices, and telephony • Assist senior system administrators with network authentication, server troubleshooting, security audits, and compliance • Research technical specifications, provide cost quotes, and validate equipment orders for procurement • Support physical movement, deployment, and decommissioning of hardware assets • Assist the Property Manager with inventory tracking and asset audits • Follow documented technical procedures and complete assignments independently or under general guidance • Support operational continuity for the 24/7 space-weather forecasting mission • Administer email and endpoint encryption platforms • Support broad IT infrastructure initiatives

🎯 Requisitos

• At least a Bachelor’s degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics from an accredited institution • At least 3 years of experience in related areas • 3+ years of progressively responsible experience providing IT helpdesk support and systems administration in a Windows environment • Strong working knowledge of Windows operating systems, including Windows 10/11 and prior versions • Knowledge of Microsoft Office Suite • Knowledge of endpoint configuration management and security tools • Experience with endpoint encryption, MFA, and IT security compliance practices • Proficiency in troubleshooting hardware, software, desktop deployment practices, and network connectivity • Familiarity with Service Desk trouble-ticketing systems and escalation workflows • Strong customer service and communication skills • Ability to support users ranging from entry-level employees to scientists and senior executives • U.S. Citizen or Green Card Holder status required • U.S. Citizen must have lived in the U.S. for 3–5 years prior to application • Desired: experience supporting IT services in a 24/7 operational environment or within a federal agency • Desired: familiarity with NOAA/NWS IT and computing standards, COOP plans, cybersecurity standards, and configuration management requirements • Desired: working knowledge of scripting or automation tools for Windows-based IT systems and mobile devices • Desired: experience supporting conference room A/V equipment and VOIP telephony • Desired: relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate • Must indicate citizenship or Green Card status in the cover letter

🏖️ Benefícios

• Comprehensive healthcare for the employee at no monthly cost • Medical, prescription drug, dental, and vision coverage • Personal Time Off (PTO) policy plus paid holidays • Highly competitive compensation plan regularly calibrated against industry and location benchmarks • 401(k) retirement plan with company matching • Employee Stock Ownership Plan (ESOP) • Flexible spending accounts • Employee assistance program (EAP) • Short- and long-term disability insurance • Life and accident insurance • Tuition assistance/Training/Workforce improvement reimbursement per year • Spot bonuses for exceptional performance • Annual Employee Recognition Awards with bonuses • Employee Referral Program • Free centralized, self-directed Learning Management System • Personalized career growth plans for every employee • Team-oriented work environment • Lynker is an employee-owned company • Long-term contract opportunity