Senior Zendesk Developer

🕒 Junho 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $102.000 - $156.500 / ano

⏰ Tempo Integral

🟠 Sênior

🖥 Engenheiro de Software

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Lyra Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

🏥 Saúde

⚕️ Seguro de Saúde

☁️ SaaS

💰 $235.000.000 Series F em 2022-01

Healthcare • Healthcare Insurance • SaaS

A Lyra Health é uma empresa de saúde mental que faz parceria com organizações para oferecer benefícios de saúde mental abrangentes e eficazes para a força de trabalho global. Ao fornecer cuidados de saúde mental baseados em evidências, a Lyra Health melhora o bem-estar dos funcionários e gera impacto nos negócios. Sua plataforma oferece suporte de saúde mental de alta qualidade por meio de uma rede global de profissionais, utilizando tecnologia de correspondência por IA para conectar rapidamente os membros a provedores adequados. A Lyra Health atende famílias, casais, adultos e crianças, oferecendo suporte para diversas necessidades de saúde mental. Seus programas visam melhorar a saúde dos funcionários, a produtividade e reduzir custos com saúde, oferecendo uma experiência perfeita aos membros.

Descrição

• Gather business requirements, design, develop, and implement customized Zendesk solutions, including Zendesk AI features to optimize workflows and enhance support processes • Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools • Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules • Develop and maintain documentation for Zendesk configurations, customizations, and processes • Troubleshoot and resolve issues related to Zendesk configurations, workflows, and integrations • Conduct regular performance analysis and optimization of Zendesk configurations to ensure efficient and reliable system performance • Stay up-to-date with the latest Zendesk features, APIs, and best practices to recommend improvements and enhancements to the existing Zendesk implementation • Provide technical guidance and support to other team members on Zendesk-related projects • Design and run complex reports and dashboards using Zendesk Explore

🎯 Requisitos

• 5+ years of experience as a Zendesk developer, administrator, or similar role with a track record of successful Zendesk implementations, customizations, and integrations • 3+ years of experience in general technical development, customer support, or engineering role • 1+ years’ experience implementing Zendesk Agent Copilot + Zendesk Advanced AI • Strong knowledge and experience managing Zendesk architecture, APIs, and integrations (i.e. Salesforce) • Strong problem-solving skills with the ability to deliver on time with minimal supervision in a highly technical, customer-focused service environment • Excellent communication and relationship building skills with the ability to share insights, demos, and process expectations with stakeholders and colleagues, both locally and remotely • Passionate about teaching and empowering others

🏖️ Benefícios

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • Well-being perks and activities, surprise swag, regular community celebration…and more!