Client Success Manager

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Lytx, Inc.

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1998

🚘 Automotivo

📦 Logística

💼 Consultoria

Automotive • Logistics • Consulting

A Lytx, Inc. é uma fornecedora líder de soluções de segurança por vídeo e telemática por vídeo projetadas para aprimorar a gestão de frotas. A empresa oferece uma gama de produtos, incluindo aplicativos de gestão de frotas, câmeras de painel avançadas equipadas com visão computacional e inteligência artificial, e serviços para simplificar a conformidade e melhorar a segurança do motorista. A Lytx visa melhorar a eficiência operacional, gerenciar a conformidade e aumentar a segurança do motorista, utilizando tecnologia de vídeo para reduzir custos e aumentar a produtividade da frota. Através de sua tecnologia premiada e ampla experiência no setor, a Lytx atende a uma ampla gama de frotas, fornecendo ferramentas para rastreamento em tempo real, manutenção preventiva e treinamento de motoristas.

Descrição

• Serve as the primary point of contact for enterprise clients across the full lifecycle — from deployment through renewal — managing program plans, risks, and growth opportunities • Build trust-based relationships with key stakeholders at all levels of the client organization, driving strong engagement, adoption, and long-term retention • Develop and maintain renewal strategies that reflect each client’s product utilization, value drivers, and any risks or blockers to continued partnership • Partner with the Account Team on expansion conversations, using Salesforce and other tools to stay ahead of churn and surface opportunities • Design and deliver effective onsite and web-based training, best practice presentations, and platform configurations tailored to each client’s unique needs • Present data and program performance insights to executive-level clients, translating metrics into clear narratives and actionable next steps • Contribute to CS team best practices, playbooks, and peer development — sharing what’s working and helping raise the bar for how the team serves clients

🎯 Requisitos

• 3+ years in account management, customer success, or client services within a SaaS or commercial technology environment • Proven ability to manage complex, enterprise-level accounts and build relationships at the executive level • Strong analytical skills — comfortable working with data, spotting trends, and building a compelling story for clients and internal stakeholders • Experience designing and delivering presentations and training to diverse audiences, including senior leadership • Proficiency in Salesforce (or similar CRM) and Microsoft Excel • Excellent written and verbal communication skills, including persuasion and negotiation • Willingness to travel approximately 1–3 times per quarter; experience in fleet management or the trucking industry is a plus.

🏖️ Benefícios

• Medical, dental and vision insurance • Health Savings Account • Flexible Spending Accounts • Telehealth • 401(k) and 401(k) match • Life and AD&D insurance • Short-Term and Long-Term Disability • FTO or PTO • Employee Well-Being program • 11 paid holidays plus 1 inclusive holiday per year • Volunteer Time Off • Employee Referral program • Education Reimbursement Program • Employee Recognition and Appreciation program • Additional perk and voluntary benefit programs