Enterprise Account Manager

Vaga não está no LinkedIn

🕒 Agosto 25

🍁 Vermont – Remoto

🍁 Vermont – Remote

💵 $60.000 - $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 18%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Mac Mountain LLC

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Fundada em 2021

🤝 B2B

📣 Marketing

📡 Telecomunicações

B2B • Marketing • Telecommunications

A Mac Mountain LLC é uma empresa que parece fazer parcerias com provedores de banda larga e organizações relacionadas para construir bases de assinantes de banda larga. O texto disponível no site enfatiza "Parcerias que constroem assinantes de banda larga", sugerindo que a empresa oferece desenvolvimento de parcerias, marketing/aquisição de parceiros e serviços estratégicos para ISPs e empresas de telecomunicações. A estrutura e redação do site implicam um foco B2B, trabalhando com provedores de serviços ou parceiros de canal para impulsionar a aquisição e o crescimento de clientes.

Descrição

• Serve as the primary post-sale point of contact for enterprise accounts after sales handoff, managing and growing relationships over the contract lifecycle • Lead introductions, onboarding meetings, and ongoing business reviews for VIP and highest-MRR accounts • Provide white-glove service by anticipating needs, closing loops, and coordinating across departments • Maintain local and regional relationships with municipal officials, anchor institutions, and community stakeholders • Handle enterprise support escalations end to end with network engineering, operations, and billing • Audit enterprise service agreements, identify gaps and expirations, and prioritize remediation • Lead legacy contract cleanup with sales and legal teams • Maintain accurate enterprise contact records across B/OSS and CRM systems • Manage documentation for service orders, amendments, upgrades, downgrades, and disconnects • Run the quarterly enterprise renewal calendar and drive renewals to signature • Build and operate retention processes, including at-risk account identification, save offers, and win-back outreach • Manage enterprise disconnects and collections with finance • Administer cancellations and early termination fees • Manage pricing changes, rate adjustments, copper-to-fiber transitions, and legacy rate migrations • Identify and document upsell and expansion opportunities • Document and improve workflows, templates, and knowledge-base content • Report account health, renewal pipeline, churn, and enterprise MRR to leadership • Scale enterprise account support across Mac Mountain’s fiber broadband brands and markets • Collaborate with network engineering, operations, billing, sales, marketing, and finance teams

🎯 Requisitos

• Experience in B2B account management, customer success, or a similar post-sale role • Comfort with contracts and commercial documents — reading them closely, tracking terms and dates, and knowing when to bring in legal • Strong organizational and administrative skills • Service-first mentality with the ability to manage multiple enterprise relationships simultaneously • Excellent written and verbal communication skills, including comfort handling billing, pricing, and cancellation conversations with municipal and enterprise clients • Working proficiency with CRM and billing/OSS platforms, and the discipline to keep records clean • Ability to work cross-functionally with sales, marketing, finance, and operations teams • Self-direction in a role where processes are still being built, with the judgment to know what to standardize and what to escalate • Background in telecommunications, broadband, ISP, or another infrastructure-services industry (preferred) • Experience supporting municipal, co-op, education, healthcare, or other public-sector accounts (preferred) • Familiarity with enterprise connectivity products and terminology, including dedicated internet access, transport, SLAs, and voice services (preferred) • Experience with contract remediation, billing audits, or collections (preferred) • Ability to sit for long periods of time • Ability to travel when required • Authorization to work in the United States

🏖️ Benefícios

• Benefits package including health insurance, paid time off, and retirement plan options (as applicable) • Flexible remote work arrangement