Cloud Operations Engineer

🕒 4 dias atrás

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Made4net

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📦 Logística

☁️ SaaS

🏢 Corporativo

💰 Private equity em 2021-02

Logistics • SaaS • Enterprise

A Made4net é uma empresa de software que oferece soluções de gerenciamento de armazém e execução da cadeia de suprimentos para empresas que operam centros de distribuição e operações logísticas. Seus produtos possibilitam a visibilidade e o controle do inventário, atendimento de pedidos e processos de armazém, sendo implantados como soluções de classe empresarial, geralmente capazes de operar na nuvem e integrar-se com ERPs e sistemas de automação. Os clientes da Made4net geralmente são varejistas, distribuidores, fabricantes e provedores de logística terceirizados que buscam otimizar as operações de armazém e distribuição.

Descrição

• Provide production support as part of a global follow-the-sun operations team - monitor systems, triage alerts, respond to incidents, and ensure service continuity across all environments. • Monitor infrastructure and application health across security and operations dashboards; detect, triage, and respond to performance, availability, and security alerts; produce and maintain SLA reporting. • Deploy, manage, and maintain AWS infrastructure with a primary focus on EC2-based workloads across Windows and Linux environments. • Configure and manage load balancers (ALB/NLB), including URL rewrite rules, routing policies, and SSL termination for web applications. • Design and maintain high-availability architectures on AWS, ensuring redundancy, multi-AZ deployments, and tested failover procedures. • Own backup and disaster recovery operations - scheduling, retention policies, monitoring, and regular restoration testing. • Automate configuration management and application update deployments using Ansible, ensuring consistency and minimal downtime across all environments. • Manage database infrastructure across environments - provisioning, patching, performance tuning, and backup/recovery operations. • Troubleshoot and configure networking components including VPC, subnets, routing tables, DNS, security groups, and firewall rules. • Handle incident escalation, maintain shift handover documentation, and contribute to post-mortems and continuous improvement of support processes. • Maintain infrastructure runbooks, operational documentation, and contribute to automation and tooling improvements. • Support the company’s ongoing transition toward microservices and containerized architectures, contributing operational knowledge and helping ensure smooth adoption in production environments.

🎯 Requisitos

• Bachelor’s degree in computer science, Information Technology or a related field, or equivalent experience through certifications, vocational training, or hands on work. • 3-5 years of hands-on experience in a cloud infrastructure, systems engineering, or production support role. • Comfortable with a follow-the-sun support model; availability for occasional weekend coverage is expected as part of the global team rotation. • Strong hands-on experience with AWS, specifically EC2, ALB/NLB, VPC, S3, and AWS Backup services. • Solid experience administering Windows and Linux servers in an enterprise IaaS environment. • Hands-on experience with Ansible for configuration management and automated application deployments, including managing update pipelines. • Proven experience designing and maintaining high-availability architectures on AWS (multi-AZ, auto-scaling, failover). • Proficiency in configuring ALB/NLB, including URL rewrite rules, path-based and host-based routing, and listener rules for web applications. • Solid understanding of AWS networking: VPC design, subnets, routing tables, security groups, DNS, and VPN connectivity. • Hands-on experience managing relational database infrastructure (provisioning, patching, monitoring, and performance tuning (MSSQL Server, Postgres, Oracle). • Experience with security and ops monitoring - interpreting alerts, identifying anomalies, triaging incidents, and escalating appropriately. • Experience with infrastructure and application performance tracking; able to interpret metrics and respond to anomalies. • Scripting proficiency in Bash, Python, or PowerShell for automation and operational tasks. • AWS certifications (Solutions Architect, SysOps Administrator, or equivalent). • Experience with infrastructure-as-code tools such as Terraform or CloudFormation. • Experience with ITSM / ticketing systems in a production support context (Zendesk preferred). • Experience with Grafana or similar monitoring and observability platforms (Grafana preferred). • Familiarity with CI/CD pipelines and DevOps practices.

🏖️ Benefícios

• Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being • Generous paid time off policy • Company-matched 401(k) retirement plan to help you secure your future • Tuition reimbursement program to support your continued education and career advancement • Employee assistance program providing confidential counseling and support services for personal challenges • Discretionary employee bonus program • Employee Discounts and perks through our PEO