Outreach Specialist

Vaga não está no LinkedIn

🕒 Julho 30

🗽 New York – Remoto

🗽 New York – Remote

💵 $26 / hora

⏰ Tempo Integral

🟢 Júnior

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Mae

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

👥 B2C

🔥 Investimento no último ano

💰 $2.899.991 Venture Round - Mae Health em 2025-10

Healthcare • Healthcare Insurance • B2C

A Mae é uma empresa de saúde materna que conecta gestantes a doulas confiáveis e coordenadores de cuidado baseados na comunidade, integrando-se com seguros de saúde (incluindo Medicaid) para oferecer serviços de doula cobertos, educação sob demanda e navegação de cuidados. O programa é centrado na equidade, com foco na saúde materna das mulheres negras, opera em 12 estados e registra resultados clínicos como uma redução de 41% nas taxas de parto prematuro, 26% na taxa de cesáreas e 72% de utilização de doulas. A Mae atende indivíduos (mamas), apoia doulas gerenciando faturamento e ressarcimento, e faz parcerias com planos de saúde para melhorar os resultados de saúde materna e reduzir custos.

Descrição

• Conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through the enrollment process. • Place a high volume of outbound calls to eligible health plan members. • Introduce Mae's services in a clear, warm, and member-centered way. • Explain how members may benefit from pregnancy, postpartum, and doula support. • Guide interested members through the enrollment and onboarding process. • Use internal tools to identify members for outreach and track call activity. • Document outreach activity, member status, and follow-up needs accurately. • Use trust-building, active listening, and motivational communication to support member engagement. • Handle unanswered calls, hesitation, and rejection with professionalism and resilience.

🎯 Requisitos

• 1 to 3 years of experience in outbound outreach, patient engagement, enrollment, sales, appointment setting, or a high-volume call center environment • Proven ability to meet or exceed outreach, enrollment, sales, or conversion goals • Comfort making a high volume of outbound calls in a remote work environment • Strong verbal communication skills, with the ability to explain information clearly • Ability to build trust quickly with members who may be unsure, busy, or hesitant • Confidence in asking members to complete enrollment during the same conversation • Resilience, maturity, and professionalism when handling rejection or sensitive conversations • Strong organization and follow-through with documentation and follow-up tasks • Comfort using tools such as Slack, Gmail, CRM systems, spreadsheets, dialers, or internal platforms • Ability to learn new systems and processes quickly • Reliable high-speed internet and a private, quiet workspace for confidential member conversations