Tier 1 Systems Engineer

🕒 Maio 5

🏈 Alabama – Remoto

🏈 Alabama – Remote

⏰ Tempo Integral

🟢 Júnior

⚙️ Engenheiro de Sistemas

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Magna5

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2001

🔒 Cibersegurança

☁️ SaaS

🏢 Corporativo

Cybersecurity • SaaS • Enterprise

A Magna5 é uma provedora líder de serviços de TI, oferecendo uma gama abrangente de soluções, incluindo serviços gerenciados de TI, cibersegurança e hospedagem em nuvem. Com presença nacional e aquisições estratégicas como a ThreatAdvice, ela aprimora sua expertise em cibersegurança e amplia suas ofertas de serviço. A Magna5 foca em fornecer consultoria de TI, preparação para conformidade e serviços de segurança em camadas para empresas em todo os EUA, particularmente nos setores de serviços financeiros e saúde. Eles são reconhecidos por soluções robustas que garantem operações empresariais seguras, conformes e eficientes.

Descrição

• Responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement • Troubleshoot beyond the PC, including servers, network devices, and cloud systems • Respond to customer support requests via phone, email, chat, or customer portal • Interact with clients using professionalism and promptness • Jointly solve problems through collaboration with team members • Provide quality customer service skills in all forms of communication • Collaborate with Tier 2 and Tier 3 technicians on escalated customer support requests • Document resolutions and build knowledge base articles • Track time and activity in the Magna5 ticketing system • Utilize the Magna5 monitoring and cybersecurity systems to triage alerts and alarms

🎯 Requisitos

• Minimum of 1 year administering/supporting Remote-Desktop/Remote-App Environments • Remote troubleshooting of printers/scanners/scan-to-fax • Remote troubleshooting of VPN issues • Active Directory/Azure AD • Office365/Microsoft365 • LAN/WAN environments • Experience with PSA and RMM Tools • 1+ year in a Managed Service Provider environment (preferred) • Experience remotely supporting Apple products including MacOS & iOS (preferred) • Experience working with Life Sciences companies or in highly regulated environments (preferred) • Microsoft Windows Server 2012/2016/2019/2022 (preferred) • Microsoft 365 Administration (preferred) • Active Directory (preferred) • Fundamental understanding of DNS, DHCP and TCP/IP (preferred) • Microsoft Exchange and SQL Server (preferred) • VMware vSphere (preferred) • Knowledge of back up technologies (preferred) • Knowledge of security practices and policies (preferred) • Associates degree in IT-related curriculum. Relevant and significant industry experience may provide as a substitute for the education requirement. (preferred)

🏖️ Benefícios

• Hybrid environment • Paid time off including paid holidays and floating holidays • Bonus potential based on individual and company performance • Highly competitive and flexible medical, dental, and vision benefits plans • 401(k) with employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities