Salesforce Business Analyst

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Main Digital

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

🤝 B2B

🏢 Corporativo

B2B • Enterprise • Consulting

A Main Digital é uma consultoria que transforma e otimiza operações empresariais e governamentais por meio da integração estratégica de pessoas, tecnologia e dados. A empresa é dedicada a aprimorar a agilidade dos negócios e criar soluções de classe mundial adaptadas às necessidades dos usuários. Como uma orgulhosa Pequena Empresa de Propriedade de Mulheres certificada, a Main Digital atende uma ampla gama de clientes, incluindo algumas das maiores corporações e organizações sem fins lucrativos do mundo, com foco em transformação digital e eficiência operacional.

Descrição

• Partner directly with IRS stakeholders to identify where Agentforce can automate or augment critical business processes • Translate those needs into precise user stories, agent instructions, and process models, ensuring AI behavior is secure, grounded, and policy‑aligned • Play a key role in AI governance, validation, and change management as federal users begin working alongside autonomous digital assistants • Facilitate structured discovery workshops with IRS stakeholders to identify and prioritize processes suitable for automation using Agentforce • Document detailed user stories, acceptance criteria, and Agent Instructions (prompts) to ensure AI behavior aligns with IRS policies and constraints • Develop clear as‑is and to‑be process flows, highlighting where AI agents can reduce manual effort or improve data accuracy • Define and support AI testing and governance practices, including grounding validation and participation in User Acceptance Testing (UAT) • Ensure agents operate within security, compliance, and hallucination‑prevention boundaries appropriate to a federal environment • Create training materials and change documentation to help IRS teams effectively adopt and work alongside autonomous digital assistants.

🎯 Requisitos

• Active IRS Minimum Background Investigation (MBI) or Public Trust clearance (required) • Salesforce Certified Business Analyst and Certified Agentforce Specialist Certifications are required • 4+ years of experience as a Salesforce Business Analyst, including at least 1 year focused on AI‑driven solutions or automated workflows • Practical experience working within the Agentforce framework, including defining Topics and Actions • Strong understanding of Salesforce Data Cloud, especially how data feeds and constrains agent behavior • Hands-on expertise with Salesforce Flow, representing the actions executed by AI agents • Proficiency with Jira, Confluence, and Lucidchart for requirements, traceability, and visualization • Exceptional communication skills, with the ability to explain AI concepts such as grounding, reasoning, and guardrails to federal leadership.

🏖️ Benefícios

• Competitive compensation • Comprehensive benefits • Extensive development opportunities