Senior Account Manager

Vaga não está no LinkedIn

🕒 Fevereiro 25

☕ Washington – Remoto

☕ Washington – Remote

💵 $55.000 - $100.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Marchex

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2003

🤖 Inteligência Artificial

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

A Marchex é uma empresa SaaS que transforma conversas telefônicas e de texto em insights potencializados por IA para as equipes de marketing, vendas e experiência do cliente. Sua plataforma oferece inteligência de conversação, rastreamento e atribuição de chamadas, mensagens de texto comerciais e integrações para ajudar as empresas a atribuir chamadas offline a campanhas digitais, destacar oportunidades perdidas, medir o desempenho dos agentes e otimizar operações. A Marchex atende principalmente clientes B2B de setores como automotivo, serviços residenciais, saúde, imobiliário e publicidade, fornecendo recomendações acionáveis e análises em tempo real para impulsionar a receita e melhorar os resultados dos clientes.

Descrição

• Manage and develop strong relationships with senior and working team client stakeholders. • Serve as the primary point of contact for assigned accounts and own the full lifecycle including onboarding, optimization, and renewal stages. • Lead and facilitate two-way communication between Marchex and customers, including organizing meeting agendas, presenting insights, and demonstrating features and benefits of the Marchex product suite. • Conduct Strategic Business Reviews focused on performance metrics, ROI, improvement recommendations, and strategic planning. • Maintain accurate account data, lifecycle stages, and forecasting within CRM platforms. • Identify renewal risks early using health scores, engagement indicators, and product usage trends and partner with leadership to mitigate risk accordingly. • Analyze call data, sentiment trends, and missed opportunities to produce actionable insights that drive performance improvement. • Build strategic account plans including forecasting, utilization tracking, call and conversation data insights, and revenue progression. • Drive platform adoption across assigned accounts, ensuring customers maximize the value of the full Marchex solution. • Work with Sales team to identify new revenue opportunities, up-sell and cross-sell pathways, and support contract renewals and expansions. • Seek innovative, datadriven solutions to problems and processes to ensure customer success and sustained business impact. • Collaborate crossfunctionally with Product, Analytics, Engineering, and Support teams to address customer feedback and resolve technical or performance gaps. • Provide hands-on technical support to customers, ensuring quick resolution of platform questions, performance issues, or configuration challenges. • Deliver ongoing product training for client stakeholders to ensure adoption and proficiency. • Assist new customers through onboarding, setup, and early-stage education to establish strong initial engagement. • Collaborate with Support and Product teams to escalate and resolve complex technical inquiries. • Maintain deep product knowledge to effectively guide users and ensure they are equipped to leverage the platform’s full capabilities.

🎯 Requisitos

• BA or BS preferred, or equivalent experience required. • 5+ years of experience in account management, customer success, or consultative sales, ideally within automotive, SaaS, Martech, or digital media/marketing. • Prior job experience in digital media/marketing or in related fields. Good understanding of paid search optimization and reporting platforms i.e. Google Analytics, Ads and Microsoft Bing as well as CRM platforms considered an asset. • Strong analytical skills and experience presenting datadriven insights, performance dashboards, or ROI analyses. • Experience managing large datasets and translating findings into actionable recommendations. • Demonstrated ability to independently manage a customer portfolio, including renewals and expansion opportunities. • Highly motivated self-starter with demonstrated initiative and the ability to make decisions independently with limited supervision. • Must have superior in-person and virtual presentation and meeting management skills. • Excellent and proven verbal, written, and interpersonal communication skills. • Comfortable navigating CRM systems, analytics dashboards, and reporting tools including Salesforce, Excel, and PowerPoint.

🏖️ Benefícios

• Comprehensive Medical & Prescription Plan • Dental & Vision Plan • Marchex Paid Basic Life & AD&D Coverage • Marchex Paid Long & Short-Term Disability • 401(k) Plan (Pre-tax and Roth) and Match • 2 Paid Volunteer Days Each Year • 11 Paid Holidays • Paid Time-Off Benefits • Health Savings Account • Health & Dependent Care Flexible Spending Accounts • Paid Parental Leave Benefits • Voluntary Life Insurance • Employee Assistance Program (EAP) • Discounts with Various Business Partners • Headspace Membership • Monthly Remote Work Stipend • Virtual Social Connect Events