Service Technician II – IT Help Desk

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🕒 Maio 30

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Suporte de TI

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Maxor National Pharmacy Services, LLC

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1926

⚕️ Seguro de Saúde

💊 Farmacêutico

☁️ SaaS

💰 Debt Financing em 2014-01

Healthcare Insurance • Pharmaceuticals • SaaS

A Maxor National Pharmacy Services, LLC é uma empresa de saúde comprometida em transformar o cuidado farmacêutico, conectando farmácias, provedores e pacientes para aumentar o valor e melhorar os resultados de saúde. Estabelecida em 1926, emprega aproximadamente 600 farmacêuticos e técnicos em 42 estados, oferecendo diversos serviços, incluindo farmácia especializada e gerenciamento de benefícios farmacêuticos.

Descrição

• Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems • Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals • Provide advanced hardware technical assistance and support • Troubleshoot and resolve system hardware, software, and communications failures and conflicts • Install, integrate, and configure new computer systems and hardware for users • Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures • Review, prioritize, and process problem reports; document the progress of projects. • Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing • Assist in multiple audits: Quarterly system access, software, licensing • Maintain a high-level quality of customer service standards in dealing with and responding to questions. • Perform other job-related duties as assigned. • Follow Procedures for call length, and escalation process • Resolve Tickets to meet set SLA’s

🎯 Requisitos

• High School graduation or equivalent is required • Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred • 5+ years PC maintenance/repair, application software support • Knowledge of Microsoft Office software products required • Software and hardware certifications a plus • Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework • Retail pharmacy operations desirable • Experience working in a corporate business environment desirable • Ability to perform advanced complex repairs and upgrades on a wide variety of computers and peripherals. • Knowledge of a wide range of computer systems software, applications, hardware, and communications. • Ability to simultaneously coordinate and complete multiple projects. • Knowledge of advanced computer-troubleshooting techniques. • Ability to diagnose the nature and extent of a wide range of computer problems. • Ability to install and configure computer systems, hardware, and peripherals. • Ability to make administrative/procedural decisions and judgments. • Knowledge of customer service standards and procedures. • Demonstrated leadership potential. • Demonstrated ability to be self-motivated with a positive attitude. • Demonstrated ability to mentor co-workers to help the team succeed.

🏖️ Benefícios

• Comprehensive mental health and wellbeing resources • Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums • Company-paid basic life/AD&D, short-term and long-term disability insurance • Rx, dental, vision, other voluntary benefits, and FSA • Employer-matched 401k Plan • Industry-leading PTO plan • And more!