D365 Project Manager, Managed Services

🕒 Outubro 7

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $105.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

👻 Score fantasma 0%

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MCA Connect

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

📦 Logística

💼 Consultoria

💰 Private Equity Round em 2020-07

Healthcare • Logistics • Consulting

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Descrição

• Manage day-to-day support for live Dynamics 365 clients under Managed Services • Manage discrete enhancement and new functionality work for existing clients • Direct full life-cycle Dynamics 365 implementations from diagnosis through go-live and transition into support • Manage multiple concurrent client engagements and own deliverables, scope and expectations • Develop and maintain project plans, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans • Drive project decisions and recommend schedules, prioritization and resource allocation • Secure resources and resolve conflicts between support needs, enhancement commitments and milestones • Drive client satisfaction and own account relationship health • Manage service desk tickets through triage, prioritization, assignment, aging, escalation and closure • Run regular service reviews covering ticket volumes, trends, contract consumption, risks and forward plans • Manage environment optimization, service update readiness, environment refreshes and performance reviews • Monitor contract consumption and lead discussions about overage, carry-over or contract changes • Convert recurring incidents into problem records, root-cause work or enhancement proposals • Maintain accurate case records, time capture and status in Symphony • Qualify requests, coordinate estimates, produce scope, effort, schedule and pricing, and obtain client approval • Manage enhancements through design, build, testing, acceptance, deployment and post-deployment care • Coordinate deployment windows, regression testing and release notes • Direct implementation phases including Diagnosis, Analysis, Design, Development, Deployment and Operation • Own integrated plans, critical paths, milestones, deliverables and formal change control • Coordinate client-side dependencies including process decisions, data readiness, integrations, testing, training and organizational change • Drive go-live planning, cutover rehearsals, go/no-go criteria, contingency, rollback and hypercare staffing • Produce executive-level materials for client Steering Committee meetings • Transition completed implementations into Managed Services with documentation, environment inventory, open defects and knowledge transfer • Occasionally assist with sales and marketing, implementation-related tasks and general administration

🎯 Requisitos

• 4 or more years of experience directly managing software implementation deployments • Microsoft Dynamics 365 Finance and Operations (ERP) or Customer Engagement (CRM) experience is a strong plus • Demonstrated experience managing both project-based delivery and ongoing support or managed services delivery, ideally at the same time • Experience with IT implementation methodologies across Diagnosis, Analysis, Design, Development, Deployment and Operation • Understanding industry standard Business Process Areas is a plus • Demonstrated ability to manage competing priorities across multiple concurrent clients • Good planning, organizational and problem-solving skills • Strong business acumen, including comfort with budgets, forecasts, and contract terms • Ability to work closely with key business stakeholders to communicate progress and vision • Excellent verbal and written communication skills • Ability to allocate the correct resources to each project phase and monitor their performance • Strong leadership, teambuilding and motivational skills • Bachelor's degree or equivalent combination of education and experience • Ability to travel up to 50 percent of the time • Desired: one or more full life-cycle Microsoft Dynamics implementations delivered end to end • Desired: experience with the wider Microsoft platform of technologies • Desired: ERP implementation lead experience in the manufacturing industry • Desired: experience with service management practice, including ITIL-aligned incident, problem and change management • Desired: PMI certification • Desired: Microsoft certification on the Dynamics 365 platform • Desired: mastery of industry-standard project management tools

🏖️ Benefícios

• Salary of $105,000–$160,000 per year • Remote, home-based office • Ability to travel up to 50 percent of the time