Senior Functional Consultant – D365 CE

🕒 Outubro 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

💼 Consultor

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MCA Connect

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

📦 Logística

💼 Consultoria

💰 Private Equity Round em 2020-07

Healthcare • Logistics • Consulting

Com paixão e expertise profunda no setor, a MCA Connect ajuda os fabricantes a prosperar, desbloqueando inovação com insights de negócios acionáveis.

Descrição

• Manage functional support and enhancement work for multiple client environments • Monitor and triage support cases, investigate functional issues, document findings, coordinate next steps, and drive cases through resolution • Lead requirements and solution-design discussions for post-go-live enhancements • Configure and support Dynamics 365 CE and Power Platform capabilities, including model-driven apps, Dataverse, forms, dashboards, business rules, business process flows, queues, routing, security roles, and Power Automate workflows • Support Sales, Customer Service, Field Service, Customer Insights, Power Pages, and related CE/CX capabilities • Evaluate standard functionality versus configuration or customization and identify risks related to scope, data, security, integrations, adoption, and business process design • Prepare and maintain functional design documents, process flows, configuration workbooks, user stories, test scripts, training materials, release notes, and knowledge-transfer documentation • Maintain traceability from client requests and support cases through requirements, design, configuration, testing, approvals, deployment, and closure • Plan and facilitate functional testing, regression testing, UAT, defect triage, release readiness, deployment validation, and post-release support • Guide clients through Microsoft release waves and upgrade cycles • Partner with technical consultants and architects on integrations, data migration, reporting, security, application lifecycle management, and custom extensions • Lead small projects and enhancement initiatives using Agile delivery practices; manage scope, schedule, budget, risks, dependencies, and deliverables • Delegate tasks to junior or offshore resources, review deliverables, and support team development • Build trusted client relationships through responsive communication, practical recommendations, status reporting, and follow-through • Follow MCA Connect standards and methodologies, optimize utilization, and pursue annual training and certification goals

🎯 Requisitos

• 5+ years of experience implementing, configuring, or supporting Microsoft Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms • Demonstrated experience supporting production or post-go-live environments, including case triage, root-cause analysis, enhancement delivery, release support, and client communication • Hands-on experience configuring Dataverse and model-driven applications, including tables, forms, views, dashboards, business rules, business process flows, security, queues, and routing • Working knowledge of Power Automate, Power Pages, Microsoft 365 integration, dashboards, reporting, and user security concepts • Experience gathering requirements and translating business needs into user stories, acceptance criteria, functional designs, configuration decisions, test scenarios, and adoption materials • Understanding of solution management and application lifecycle management across development, test, and production environments • Strong troubleshooting, analytical, documentation, facilitation, and client-facing communication skills • Ability to manage competing priorities across multiple clients, work independently, communicate status and risk clearly, and deliver work on time and within assigned budgets • Understanding of Agile delivery, backlog refinement, sprint demonstrations, test management, release readiness, training, and change/adoption fundamentals • Experience building or supporting Canvas Apps and Power Pages solutions with Dataverse as a primary data source • Experience with Azure DevOps or comparable tools for backlog, test, defect, and release management • Experience supporting integrations between Dynamics 365 CE and Dynamics 365 Finance & Operations, including familiarity with Dual-write • Working knowledge of Power BI, Copilot, embedded intelligence, and automation capabilities • Experience in a consulting or managed services environment supporting multiple clients • Relevant Microsoft certifications such as PL-200, MB-280, MB-230, MB-240, PL-600, or current role-aligned equivalents are preferred

🏖️ Benefícios

• Bonus structures • Unlimited Paid Time Off (UPTO) • 401k Plan with Company Matching Contribution • Monthly Stipend for Home Office Expenses • Subsidized Medical, Dental and Vision Coverage • Health Savings and Flexible Spending Accounts • Company Paid Life and Disability Insurance • Training, Certification and Continuing Education Support • Opportunities for personal and professional growth

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