Implementation Specialist – Onboarding, Training

🕒 Outubro 6

🌵 Arizona, Connecticut, +13 estados a mais – Remoto

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🛠️ Especialista em Implementação

👻 Score fantasma 10%

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Meal Ticket

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

🍽️ Alimentos e Bebidas

💼 Consultoria

📣 Marketing

Food & Beverage • Consulting • Marketing

A Meal Ticket é uma plataforma SaaS tudo-em-um para distribuidores de serviços alimentícios que centraliza CRM, análises, gestão de inventário/restaurantes, gestão de feiras e eventos, rastreamento de contratos/rebates e pagamentos. Ela oferece ferramentas específicas para o setor alimentício — incluindo um CRM personalizado (IMPACT), sistema de contratos/rebates (TRACKMAX), gestão de restaurantes (MarketMan), painéis de relatórios/insights e fluxos de trabalho para feiras e eventos — para ajudar distribuidores, fornecedores e operadores a aumentarem as vendas, otimizarem as compras e melhorarem a eficiência operacional. A empresa destaca a integração personalizada, os relatórios configuráveis e a integração de dados para impulsionar a rentabilidade e a colaboração nas áreas de vendas, marketing, finanças e aquisição.

Descrição

• Serve as the primary customer contact from kickoff through training completion and early live use • Build and execute implementation and training plans with milestones, timelines, owners, and success criteria • Manage a portfolio of concurrent customers at different implementation stages • Configure MarketMan, including inventory, suppliers, recipes, locations, users, and permissions • Own POS and API integration setup, specializing in Square and supporting Toast, EPOS Now, and other platforms • Partner with Data Processing to process, validate, and upload customer inventory and item lists • Identify and resolve implementation issues, escalating to Technical Support or R&D when needed • Maintain documentation of configuration decisions, integration setup, and customer-specific requirements • Deliver 1:1, cohort-based, and webinar training on inventory counts, purchasing, invoice scanning, recipe costing, and reporting workflows • Tailor training to restaurant scenarios and customer data • Verify competency and provide refresher or retraining sessions • Guide customers toward self-serve learning and help build learning assets • Document recurring questions and friction points into reusable support materials • Monitor usage and engagement, surface adoption gaps, flag churn risks, and identify expansion signals • Coordinate with Sales, Support, Customer Success, Training, Data Processing, and Product • Relay structured customer feedback to Product • Keep Salesforce and project tracking records current • Participate in product, support, and customer success syncs and share field trends

🎯 Requisitos

• Must reside in one of the following states: Arizona, Connecticut, Florida, Georgia, Idaho, Indiana, Kansas, Michigan, Missouri, North Carolina, New Hampshire, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia • 2–3 years of experience in implementation, onboarding, customer training, enablement, or a similar technical customer-facing role • Comfort with integrations and data, including imports/exports, field mapping, spreadsheets, and troubleshooting data discrepancies • Strong facilitation and presentation skills, with the ability to train non-technical users clearly and patiently • Solid project management ability, managing multiple accounts and deadlines simultaneously • Excellent written and verbal communication and strong problem-solving instincts • Working knowledge of Salesforce or HubSpot, Jira, Google Workspace, and project tracking platforms • Ability to work independently, take ownership, and operate with a customer-first mindset • Bachelor’s degree in Business, Hospitality, Computer Science, Engineering, or a related field, or equivalent practical experience • Background in SaaS and/or restaurant technology • Hands-on familiarity with Square POS, Toast, EPOS Now, or comparable platforms • Restaurant or hospitality operations experience, including inventory management, food cost control, purchasing, or kitchen management • Exposure to instructional design, LMS platforms, or training content creation • Ability to write and speak Spanish

🏖️ Benefícios

• Remote work arrangement • Full-time employment