Senior Account Executive

🕒 Julho 25

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🧑‍💼 Executivo de Contas

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Medusind

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

💰 Debt financing em 2023-05

Consulting • Logistics • Manufacturing

A Medusind é uma empresa de gerenciamento de ciclo de receita (RCM) na área de saúde e terceirização de processos de negócios que oferece soluções completas e pontuais para provedores médicos e odontológicos. Ela fornece serviços de faturamento médico e odontológico, codificação, credenciamento, gestão de contas a receber e de inadimplências, cadeia de suprimentos e contas a pagar, além de produtos SaaS proprietários (MedClarity, Dental QuickVerify) e análises para melhorar a coleta e a eficiência operacional. A Medusind atende grupos de médicos, hospitais, FQHCs, instalações de saúde comportamental, consultórios dentários e DSOs, enfatizando serviços escaláveis e orientados por tecnologia e automação para maximizar a receita dos provedores.

Descrição

• Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships. • Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance. • Anticipate client concerns and proactively address potential challenges. • Oversee the entire revenue cycle process, including charge capture, coding, claims submission, payment posting, denial management, and accounts receivable follow-up. • Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection. • Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies. • Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle. • Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance. • Use data to drive process improvements and make recommendations for enhanced efficiency and profitability. • Investigate and resolve any escalated billing or collection issues promptly. • Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns. • Ensure timely follow-up and resolution of denied or rejected claims. • Stay up-to-date with industry trends, regulations, and technologies to maintain a competitive edge. • Recommend process improvements and implement best practices to optimize the RCM workflow. • Contribute to internal process documentation and training materials.

🎯 Requisitos

• Bachelor’s degree in Healthcare Administration, Business, Finance - however level of experience in the industry also considered. • Anesthesia or Ophthalmology RCM experience required. • Relevant certifications (e.g., Certified Revenue Cycle Professional – CRCP) • 5+ years of experience in Revenue Cycle Management or related healthcare finance roles. • Proven experience in client relationship management. • Deep understanding of healthcare billing, coding, compliance, and insurance processes. • Ability to analyze complex data and provide actionable insights. • Strong communication, negotiation, and interpersonal skills. • Exceptional customer service skills and ability to cultivate strong relationships with clients to ensure satisfaction and retention. • Proven capability to handle high-pressure scenarios and professionally address client escalations and concerns. • Exceptional problem-solving abilities and attention to detail. • Ability to set and maintain priorities in a fast-paced client-focused environment, with multiple demands and interruptions. • Ability to work and communicate effectively with a diverse group of people including other department managers, staff, physicians, patients, and the client. • Advanced proficiency in RCM software and Microsoft Office Suite, including strong Excel skills (pivot tables, formulas, data analysis, and reporting). • Experience leveraging data analytics, technology, and process improvement initiatives to enhance efficiency and accuracy. • Should be able to adapt to changes in regulations, technologies, and industry trends and adjust the revenue cycle management strategy accordingly. • Ability to monitor team performance and make adjustments as needed to improve team and individual performance.

🏖️ Benefícios

• Occasional travel may be required depending on client needs.