Territory Manager

Vaga não está no LinkedIn

🕒 Setembro 2

🏄 California – Remoto

infoinfo

💵 $73.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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MedZed

201 - 500 funcionários

Fundada em 2014

🏥 Saúde

⚕️ Seguro de Saúde

🌍 Impacto Social

💰 $5.980.375 Venture Round - MedZed em 2021-10

Healthcare • Healthcare Insurance • Social Impact

A MedZed é uma empresa de navegação e extensão de cuidados que localiza, engaja e gerencia o cuidado de indivíduos de alto risco e de difícil acesso, especialmente membros do Medicaid, com condições clínicas descontroladas e necessidades sociais não atendidas. Utilizando Navegadores localizados com experiência de vida, a MedZed oferece gerenciamento de cuidados prático, presencial e remoto para reconectar membros a serviços de saúde primária, especializada, comportamental e social, fechar lacunas de cuidado e reduzir o uso evitável de emergências e internações. A empresa faz parcerias com planos de saúde e organizações comunitárias em vários estados para melhorar os resultados e reduzir os custos para populações vulneráveis.

Descrição

• Lead a team of up to 15 Community Health Navigators • Achieve monthly and quarterly performance goals for outreach, member engagement, assessments, care plans, quality care, and member graduation • Maintain audit readiness and compliance with HIPAA, documentation standards, and state and health plan regulatory requirements • Set clear expectations, model effective behavior, and maintain open communication • Support field-based teams through time in the field and engagement with community-based organizations, health plans, and other partners • Teach and coach the team on escalation protocols, caseload management, safety expectations, and exceptional member care • Remain on call during scheduled work weeks and other hours as needed • Manage day-to-day territory operations, including one-on-one performance and caseload reviews • Track productivity, growth, member engagement, quality of care, and graduation • Provide virtual and field-based coaching and development • Provide community-based opportunity resources with the Community Impact Partnership Program Director • Advise Community Health Navigators on SMART goals, interventions, and overcoming member barriers and objections • Resolve issues raised by Community Health Navigators in an initiative-taking and creative manner • Support program expansion, staffing needs, and operational enhancements • Hire, manage, and coach staff • Manage Profit and Loss for the territory • Review and approve payroll, expenses, and other territory compliance requirements

🎯 Requisitos

• Minimum of 3-4 years’ experience managing others working in health, social, or community services • High School Degree or equivalent • Strong analytical skills and clear understanding and comfort with data, dashboards, and reporting tools • Ability to manage a P & L • Ability to adapt to constant change and work well under pressure in a fast-paced and challenging environment • Ability to solve problems, think critically, and collaborate effectively • Understanding of patient centered care and whole person care models • Regular automobile travel to client homes and other locations • Safely operate a motor vehicle and maintain a valid driver’s license and automobile insurance, as required by job duties and applicable law • Ability to communicate effectively in person, by telephone, and through electronic communication methods • Ability to sit, stand, walk, bend, reach, and use hands and fingers to perform essential job functions

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