Customer Success Manager

🕒 Julho 8

🏈 Alabama, Florida, +3 estados a mais – Remoto

🏈 Alabama – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🎸 Mississippi – Remote 🎸 Tennessee – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Megaport

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2013

📡 Telecomunicações

Networking • Cloud Computing • Telecommunications

A Megaport é uma provedora líder de soluções de conectividade privada global que possibilitam a interconexão de redes de forma simplificada. A empresa oferece uma plataforma para implantar redes seguras, escaláveis e ágeis que interconectam data centers, nuvens e pontos de presença virtuais. Os serviços da Megaport permitem criar conexões de rede seguras e dinâmicas sob demanda, sem necessidade de hardware ou contratos de longo prazo, oferecendo flexibilidade e velocidade às empresas. Ao firmar parcerias com provedores de serviços globais, operadores de data centers e integradores de sistemas, a Megaport garante acesso de rede robusto e amplamente distribuído em mais de 930 localidades em 25 países. Suas ferramentas de software inteligentes e APIs facilitam o gerenciamento de redes, tornando a empresa uma escolha confiável para rede em nuvem e soluções de nuvem híbrida.

Descrição

• Reporting to the Regional Manager of Customer Success, the Customer Success Manager (CSM) will act as the main point of contact and interface with existing customers. • Core focus on post-sale relationships, upselling/cross-selling, enablement, service performance, renewals, and supporting customer experience. • Accountable for driving both incremental sales and retaining existing revenue by proactively reaching out to customers and introducing them to new product enhancements. • Collaborate with Direct Sales Executives and Solutions Architects to drive, grow, and retain targeted revenue from existing customers. • Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ensure a quick time to value. • Champion customers throughout their entire customer journey, facilitating resolution of customer-related issues and concerns from a Commercial and Sales standpoint. • Report on and analyze customer experience, communicating trends to the wider team and identifying growth opportunities.

🎯 Requisitos

• 3+ years experience within the Enterprise software market or Internet/Telecommunications industries. • 3+ years experience in an Account Management or Customer Success role. • Proven ability to work in a fast-paced technical environment, with multiple tasks or goals. • Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organisations. • Demonstrable ability to identify customer needs, appreciate and understand the customers’ service issues, or “pain points”, and present a suitable solution. • Ability to deliver revenue results and operate in a consultative-based selling approach. • Ability to work with the wider Megaport teams to focus on revenue generation and results. • Maintain records, reports and data as per the Megaport models, with a focus on revenue retention from the existing agreed customer list. • Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organisations. • Experience in proposing or deploying cloud and virtualised compute solutions in enterprise customer environments is highly desired.

🏖️ Benefícios

• Flexible working environments • Birthday Leave • Generous study and training allowance + 5 days paid study leave • Creative, fun, and contemporary workspaces • Motivated team of industry experts and new talent • Celebrated success with ‘Legend’ and ‘Kudos’ Awards • Health and wellness program