Director, Global Operations

🕒 Abril 1

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

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MGT

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1974

📚 Educação

🔒 Cibersegurança

🏢 Corporativo

Education • Cybersecurity • Enterprise

A MGT é uma empresa líder nacional em tecnologia e soluções de consultoria, atendendo governos estaduais, locais, setor educacional (SLED) e clientes comerciais específicos. Nossas soluções especializadas resolvem as questões mais críticas que estão no topo da agenda de liderança de nossos clientes. Estabelecemos parcerias para ajudar os clientes a construir resiliência, implementar mudanças sistemáticas e fortalecer suas bases, agora e para o futuro. A MGT está comprometida em impactar positivamente as comunidades. Para mais informações, acesse mgt.us.

Descrição

• Own end-to-end performance of MGT’s global delivery model, identifying gaps in quality, speed, and consistency, and driving measurable improvements across teams and partners. • Design, standardize, and continuously improve global operating processes to ensure scalability, clarity of ownership, and efficient execution across all regions and functions. • Lead coordination with global providers, enforcing SLAs, addressing performance gaps, and ensuring consistent, high-quality delivery across all partners. • Serve as the primary operational partner to Practice Groups (PGs), Operating Groups (OGs), and People & Culture (P&C), proactively managing expectations, resolving escalations, and driving alignment. • Develop and maintain dashboards, KPIs, and performance frameworks to provide clear visibility into global operations and inform decision-making at the executive level. • Track hiring activity, resource costs, and savings, ensuring global initiatives deliver against financial expectations and ROI targets. • Support and operationalize MGT’s global talent strategy, ensuring hiring, onboarding, and delivery models are aligned with business needs and scalable for growth. • Lead initiatives to improve execution, address systemic issues, and evolve the operating model, including process reengineering and adoption of new tools and capabilities. • Develop clear communications, training materials, and process documentation to support adoption and understanding of the global model across stakeholders. • Support budgeting, forecasting, and financial controls, including billing validation and audit processes to ensure accuracy and discipline.

🎯 Requisitos

• Bachelor’s degree in business, Finance, or related field; advanced degree preferred. • Ten (10) or more years of experience in global operations, finance, consulting, or related leadership role within a professional services, consulting, or global delivery environment. • Proven experience working with global delivery models (offshore, nearshore, or captive), including managing vendor and partner ecosystems. • Strong track record of designing, implementing, and optimizing operational processes and delivery models at scale. • Demonstrated ability to manage and hold vendors accountable, including SLA management, performance tracking, and issue resolution. • Advanced analytical capability, with experience building dashboards, KPIs, and performance frameworks that drive measurable outcomes. • High proficiency in Excel (data modeling, analysis) and PowerPoint, with ability to translate complex data into clear, executive-level insights. • Experience operating in fast-paced, high-growth environments, with ability to manage multiple priorities and deliver results under ambiguity. • Strong stakeholder leadership skills, with ability to influence and align across Finance, HR, Legal, IT, and Operations. • Exceptional communication skills, including presenting to senior leadership and driving alignment across diverse teams. • Bias toward action – ability to move from analysis to execution and deliver results quickly and effectively. • Experience supporting or leading transformation initiatives, including driving change, improving execution, and scaling operations. • Comfortable working across time zones and operating in a global, highly collaborative environment. • Exposure to AI-enabled workflows, automation, or process reengineering is a strong plus.

🏖️ Benefícios

• Flexible paid time off • 5% 401K matching program • Equity opportunities • Incentive and bonus programs • Up to 16 weeks of paid parental leave • Flexible spending accounts • Full-health benefits with base employee coverage fully funded, comprising: Medical, dental, and vision coverage • Life insurance • Short and long-term disability coverage • Income protection benefits