Call Center Supervisor

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🕒 Março 31

🏛️ District of Columbia, Washington – Remoto

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Representante de Call Center

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Midware Technologies

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2018

🤝 B2B

🛍️ Comércio Eletrônico

☁️ SaaS

B2B • eCommerce • SaaS

A Midware Technologies é uma agência de serviços digitais especializada em consultoria de tecnologia, gestão e terceirização de processos de negócios. Com mais de 12 anos de experiência, oferece uma ampla gama de serviços, incluindo design e desenvolvimento web, desenvolvimento de aplicativos móveis, soluções de comércio eletrônico e estratégias de marketing digital. Sua equipe talentosa é dedicada a ajudar empresas a aprimorarem sua presença online e alcançarem suas metas digitais com criatividade e expertise.

Descrição

• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. • Ensuring agents understand and comply with all call center objectives, performance standards, and policies. • Answering agent questions regarding best practices or difficult calls. • Identifying operational issues and suggesting possible improvements. • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. • Preparing reports and analyzing data to assist management as they determine call center goals. • Working with other supervisors and management team members to support agents and maximize customer satisfaction.

🎯 Requisitos

• High school diploma or equivalent, but more education, especially in management, is preferred. • Call center, customer service, or supervisory experience may be required. • Proficiency with technology, especially computers, software applications, and phone systems. • Exceptional verbal and written communication skills. • Strong understanding of company products, policies, and services. • Ability to coach, train, and motivate employees and evaluate their performance. • Excellent problem solving, leadership, and customer service skills. • Analytical, efficient, and thorough. • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.