Director, Client Management – Growth

🕒 Junho 9

🏛️ District of Columbia, Washington – Remoto

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Tempo Integral

🔴 Especialista

📈 Marketing de Crescimento

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Miratech

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1989

🤝 B2B

💼 Consultoria

☁️ SaaS

💰 Private Equity Round em 2022-04

B2B • Consulting • SaaS

A Miratech ajuda visionários a mudar o mundo. Somos uma empresa global de serviços de TI e consultoria que reúne inovação corporativa global e inovação de start-ups. Atualmente, apoiamos a transformação digital das maiores empresas do planeta. Ao estabelecer parcerias com grandes e pequenos players, nos mantemos na vanguarda da tecnologia, permanecendo ágeis mesmo sendo um líder global, e criamos tecnologia que ajuda nossos clientes a aumentar ainda mais seus negócios. Nossa cultura de Desempenho Implacável permite que mais de 99% dos compromissos da Miratech sejam bem-sucedidos ao atender ou exceder os objetivos de escopo, cronograma e/ou orçamento desde nossa fundação em 1989. Para mais informações sobre a Miratech, visite www.miratechgroup.com

Descrição

• Own end-to-end renewal and expansion performance for managed services, ensuring exceptional net revenue retention and reduced churn. • Design and implement structured playbooks for renewals and expansions, with a focus on value realization and outcome-based strategies. • Drive upsell and cross-sell processes closely tied to client adoption, growth roadmaps, and executive-level alignment. • Lead, coach, and develop a high-performing client management team focused on delivering best-in-class customer experiences. • Foster long-term trusted partnerships with clients through effective stakeholder engagement and proactive risk management. • Collaborate cross-functionally to align customer strategies with internal delivery, product, and financial goals. • Perform other duties as may be required consistent with the purpose of this role.

🎯 Requisitos

• Proven track record in driving renewals, expansions, and net revenue retention within IT managed services or SaaS environments. • Experience managing strategic enterprise accounts and building strong C-level relationships. • Strong leadership skills with prior experience developing and mentoring account management or client success teams. • Deep understanding of revenue growth strategies, value-based client engagement, and adoption-focused activities. • Excellent analytical, negotiation, and communication skills in a fast-paced, global business environment. • Ability to work cross-functionally and collaboratively across multiple departments and stakeholders. • Bachelor’s degree or higher in Business, Technology, or a related field.

🏖️ Benefícios

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 25% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.