Senior Routing Engine Developer – CX Platform

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🖥 Engenheiro de Software

👻 Score fantasma 25%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Miratech

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1989

🤝 B2B

💼 Consultoria

☁️ SaaS

💰 Private Equity Round em 2022-04

B2B • Consulting • SaaS

A Miratech ajuda visionários a mudar o mundo. Somos uma empresa global de serviços de TI e consultoria que reúne inovação corporativa global e inovação de start-ups. Atualmente, apoiamos a transformação digital das maiores empresas do planeta. Ao estabelecer parcerias com grandes e pequenos players, nos mantemos na vanguarda da tecnologia, permanecendo ágeis mesmo sendo um líder global, e criamos tecnologia que ajuda nossos clientes a aumentar ainda mais seus negócios. Nossa cultura de Desempenho Implacável permite que mais de 99% dos compromissos da Miratech sejam bem-sucedidos ao atender ou exceder os objetivos de escopo, cronograma e/ou orçamento desde nossa fundação em 1989. Para mais informações sobre a Miratech, visite www.miratechgroup.com

Descrição

• Design and develop enterprise-scale routing engines for real-time distribution of voice and digital interactions • Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules • Ensure high availability, scalability, resilience, and performance across queues, routing paths, and workloads • Design and maintain APIs for routing configuration, administration, monitoring, and integrations • Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance • Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms • Develop Java and Spring Boot services, APIs, integration components, and reference implementations • Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps • Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability • Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions • Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance • Collaborate with CX domain experts to translate operational requirements into routing capabilities

🎯 Requisitos

• 8+ years of software engineering experience • Substantial ownership of architecture and technical delivery for distributed applications • Expert-level hands-on experience with Java and Spring Boot • Experience implementing distributed systems and microservices architectures • Experience with REST APIs, persistence, security, testing, and performance engineering • Experience developing routing logic for contact center, communications, or customer engagement platforms • Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing • Experience building high-throughput, low-latency transaction processing systems • Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering • Experience with PostgreSQL or comparable relational databases • Experience with data modeling, integration data flows, and transactional design • Hands-on experience with contact center or CX platforms and customer routing and engagement concepts • Excellent communication skills • Ability to produce clear technical documentation and lead client-facing workshops

🏖️ Benefícios

• Competitive pay and comprehensive benefits package • Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Opportunity to collaborate on impactful projects for top global clients • Inclusive and supportive multicultural work environment • Regular team-building company social events • Social sustainability initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality