Customer Success Architect

🕒 Maio 27

🏄 California – Remoto

🏄 California – Remote

💵 $132.000 - $178.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Mixpanel

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2009

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A Mixpanel é uma empresa de análise de dados que fornece ferramentas para transformar dados em decisões. Oferece uma plataforma abrangente que permite aos usuários obter novos insights sobre seus esforços de produto e marketing por meio de uma análise de dados autônoma, replay de sessão e dados unificados entre unidades de negócios. As soluções da Mixpanel permitem que as empresas visualizem dados em dashboards intuitivos, integrem várias fontes de dados e se conectem com os principais CDPs para uma integração analítica sem interrupções. Com foco em capacitar equipes a tomarem decisões baseadas em dados, a Mixpanel atende mais de 20. 000 empresas, apoiando-as no crescimento de seus negócios através do uso eficaz de dados.

Descrição

• Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes • Effectively communicate at all levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks • Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics • Own onboarding and data health for our strategic and high-value prospects/customers, including ongoing enhancements to their data quality and overall tech stack integration • Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust • Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices • Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects • Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues • Bridge the technical-business gap with your customers — working with high-level business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision • Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects • Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

🎯 Requisitos

• At least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar role. • Experience consulting on defining and delivering ROI through new tool implementations • Experience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision • The ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency • Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc. • Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc. • Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc. • Familiar with analytics best practices across business segments and verticals • Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change • Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role • Excellent written, analytical, and communication skills • Strong process and/or project delivery discipline • Eager to learn new technologies and adapt to evolving customer needs.

🏖️ Benefícios

• Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break