Client Relationship Manager, Flexible Benefits

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🕒 Setembro 21

⛰️ Colorado, North Carolina, +2 estados a mais – Remoto

⛰️ Colorado – Remote 🌲 North Carolina – Remote 🎸 Mississippi – Remote 🤠 Texas – Remote

💵 $64.700 - $120.400 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Marsh McLennan

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1871

⚖️ Jurídico

📣 Marketing

💸 Finanças

Legal • Marketing • Finance

Marsh McLennan é uma empresa líder em serviços profissionais que atua nas áreas de risco, estratégia e pessoas. Com mais de 85. 000 colaboradores em todo o mundo, a companhia engloba quatro principais negócios: Marsh, oferecendo corretagem de seguros e gestão de riscos; Guy Carpenter, fornecendo resseguros e estratégias de capital; Mercer, especializada em consultoria nas áreas de saúde, patrimônio e carreira; e Oliver Wyman, com foco em consultoria em estratégia, economia e marca. A Marsh McLennan é comprometida em promover uma cultura inclusiva, capacitar seus colaboradores e entregar soluções inovadoras a clientes globalmente.

Descrição

• Lead management of an established client portfolio to ensure contractual obligations and service excellence • Manage daily tasks and projects to maintain and enhance client satisfaction • Oversee client renewals, servicing, potential terminations, plan documentation, system records, and checklists • Analyze coverage needs and pricing and provide renewal recommendations • Monitor IRS and Department of Labor regulations and industry trends and communicate updates • Ensure adherence to standardized procedures and processes • Review and audit staff work for timeliness, quality, compliance, and system efficiency • Conduct audits of record-keeping systems and third-party card vendor systems • Respond to client and teammate inquiries regarding administration, billing, and claims • Build and maintain client relationships and manage issues to support retention • Mentor and train teammates • Provide administrative support for special projects and new service development • Attend seminars, training, and carrier meetings • Support revenue and client retention objectives • Develop and deliver on-site and virtual training for clients and participants • Serve as primary point of contact for assigned clients and provide strategic guidance • Collaborate with internal partners, broker partners, and account managers • Maintain accurate client records and documentation • Serve as an internal subject matter expert • Ensure flexible benefits plans comply with IRS, ERISA, HIPAA, and ACA requirements • Make strategic plan design recommendations based on client data and business priorities • Initiate and manage renewals and plan document updates

🎯 Requisitos

• Knowledge of Flexible Benefits • Client account management experience • Strong client relationship skills with excellent communication, service orientation, cooperation, and tact to resolve issues • Proven sales and upselling abilities within related industries • Demonstrated responsiveness, urgency, and professionalism • Positive and enthusiastic attitude • Proficiency in Microsoft Office Suite and Adobe • Ability to travel occasionally for benefit fairs, conferences and educational events • Must have Life, Health & Accident License or be able to obtain within 90 days of employment • Must complete continuing education requirements • Four-year degree or equivalent industry experience • Strong organizational skills and attention to detail • Ability to work independently and as part of a team • Ability to research and analyze problems independently • Ability to collaborate cross-functionally

🏖️ Benefícios

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid Work • Charitable contribution match programs • Stock purchase opportunities • Health and welfare benefits • 401K savings and other retirement programs • Employee assistance programs • Performance-based incentives may be available • Competitive total rewards package