Dealer Relations Manager

Vaga não está no LinkedIn

🕒 Agosto 27

🍂 Massachusetts – Remoto

infoinfo

💵 $100.000 - $105.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Mobility

Mobility

201 - 500 funcionários

Fundada em 2018

🚗 Transporte

👥 B2C

Transport • B2C

A Mobility é um serviço de compartilhamento de motocicletas elétricas baseado em aplicativo, operado sob a marca ACCIONA Movilidad, que oferece aluguéis de motocicletas de curto prazo, pagos por minuto, em cidades espanholas. Os usuários baixam o aplicativo, se registram, localizam e reservam motocicletas elétricas próximas, e escolhem entre três modos de condução (Standard, Custom, Xtra) com diferentes velocidades máximas; as viagens são cobradas por minuto com pacotes de minutos opcionais e um plano de tarifa fixa mensal. O serviço enfatiza a sustentabilidade (motores elétricos alimentados por energia 100% renovável), áreas operacionais e de estacionamento focadas em cidade, suporte ao cliente 24 horas por dia, 7 dias por semana, e recursos do veículo, como um grande porta-malas com dois capacetes, portas USB e modos de condução selecionáveis.

Descrição

• Build high-level relationships throughout the dealership • Understand dealer partners’ goals, pain points, markets, competitors and automotive business trends • Provide customer service through coaching, training and consultation • Leverage software platform and service knowledge to implement processes and support appropriate dealership usage • Manage day-to-day dealer relationships and champion product adoption and ongoing use • Execute launch planning and manage product implementation • Deliver initial and ongoing dealer training, including regular monthly performance visits • Serve as the first point of contact for dealership issues and follow up on escalated issues • Bring product best practices into client organizations and support the company value proposition • Communicate and implement product changes, new features and releases in accounts • Cover a geographical area as part of a larger team reporting to a Director of Dealer Relations • Retain 20+ accounts

🎯 Requisitos

• Bachelor’s degree in Business, Management, Marketing or a related field • 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment • Significant experience working with CRM tools and ease with technology • Ability to travel as needed within the defined territory • Ability to think quickly and handle ambiguity • Strong oral and written communication skills • Business and financial acumen • Ability to establish rapport and develop meaningful client relationships • Effective negotiation skills • Ability to solicit feedback, ask clarifying questions and resolve issues non-confrontationally • Ability to work independently and as part of a larger team • Ability to schedule and prioritize work • Ability to assess performance and adapt work to achieve better results • Ability to travel 25% within the region and nationally as needed • Valid unrestricted driver license required

🏖️ Benefícios

• Variable compensation • Annual incentive plan • Additional Mobility Global benefits

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