Provider Relations Manager I

Vaga não está no LinkedIn

🕒 Julho 30

🦬 Montana – Remoto

🦬 Montana – Remote

💵 $52.900 - $76.360 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Modivcare

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2017

🏥 Saúde

⚕️ Seguro de Saúde

🚗 Transporte

💰 $525.000.000 Post-IPO Debt em 2024-07

Healthcare • Healthcare Insurance • Transport

A Modivcare é uma empresa que se concentra em simplificar a experiência de viver com necessidades complexas de saúde, oferecendo um conjunto abrangente de soluções de cuidado de apoio. Eles se especializam em transporte médico não emergencial, cuidados pessoais e monitoramento virtual e remoto de pacientes. A Modivcare trabalha em estreita colaboração com Planos Medicaid, Agências Estaduais, Medicare Advantage, Planos SNP, sistemas de saúde, profissionais de saúde e provedores de transporte, garantindo que os membros recebam os serviços de saúde necessários. Por meio de tecnologia inovadora e estratégias orientadas por dados, eles abordam os determinantes sociais de saúde, oferecendo serviços como transporte de qualidade, gerenciamento de cuidados crônicos, entrega de refeições e assistência domiciliar, visando otimizar os resultados de saúde dos pacientes e melhorar sua experiência geral.

Descrição

• Serve as a key relationship manager for transportation providers within an assigned market. • Build and maintain productive provider relationships at the local and regional level. • Represent the company in meetings with provider partners to manage performance and identify mutual solutions. • Make decisions related to provider relationships and day-to-day operational needs. • Manage transportation execution across all modes for the assigned area. • Monitor provider performance against key metrics, including safety, on-time delivery/pickup, reroutes, compliance, trip acceptance, on-time to pick/depart, on-time to destination, digital compliance, and complaints. • Identify opportunities for improvement through ongoing provider communication and data review. • Use information across multiple systems to identify root causes and take action to resolve issues within the network. • Partner with Operations leadership to reduce reroutes, missed trips, provider complaints, and member abrasion. • Conduct training sessions for providers and departmental staff on policies, procedures, processes, portals, and system changes. • Escalate issues that require input from cross-functional teams or senior leadership. • Support safety and compliance to help ensure a safe work environment for all. • Participate in special projects and other duties as assigned.

🎯 Requisitos

• Bachelor’s degree required, or equivalent combination of education and experience. • Zero (0) plus years of experience. • Strong verbal and written communication skills with the ability to clearly convey information, negotiate, and resolve conflict. • Strong interpersonal skills with the ability to work effectively with stakeholders at varying levels. • Strong problem-solving and decision-making skills. • Customer service mindset and the ability to create a positive experience. • Proficiency in Microsoft Office products, including Word, Excel, Access, and Outlook. • Familiarity with non-emergency transportation brokerage is a plus. • Knowledge of proprietary software or the ability to learn new systems quickly.

🏖️ Benefícios

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post-Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)