Director, Implementation Services – Enterprise

🕒 Junho 19

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ModMed

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A ModMed é uma empresa de tecnologia em saúde que fornece software de prontuário eletrônico (EHR) específico para especialidades, gerenciamento de consultórios, gerenciamento de ciclo de receita, análise e ferramentas de comunicação com pacientes para práticas médicas. A plataforma deles integra recursos movidos por IA—como o ModMed Scribe—para documentação clínica, automação de fluxo de trabalho, assistência de faturamento e engajamento de pacientes, ajudando médicos especialistas a otimizar operações e melhorar a eficiência. A ModMed foca em atender práticas especializadas (dermatologia, oftalmologia, gastroenterologia, ortopedia, ginecologia, etc. ) com integração, suporte e integrações (API FHIR, telemedicina, processamento de pagamentos).

Descrição

• Leads Professional Services teams who oversee the implementation and execution of tasks associated with the full suite of ModMed products, solutions, and integrations. • Takes ownership of team successes by directing, mentoring, and coaching. • Manifests an understanding of project management practices and principles (constraints, risks/issues management, best practices, etc.) • Serves as an escalation point for issues beyond team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the client. • Demonstrates the ability to quickly understand a business situation; make prompt decisions to facilitate the expedition of resolutions and navigate to successful outcomes. • Builds positive working relationships/partnerships and a trusted advisor within the organization, consulting practice managers, clients, and is recognized by the client as the delivery executive responsible for the ensuring overall delivery experience. • Ensures adherence to quality standards and documented processes in day-to-day activities. • Interfaces with client project stakeholders, including C-level management and directors, to elicit business and functional requirements. • Proactively addresses performance concerns with the applicable manager; provides performance evaluation input for project resources. • Has a thorough understanding of the business's key performance indicators and metrics and manages them to successful levels consistently. • Proactively manages the financial details of the business, including but not limited to forecasting revenue, concessions/credits, backlog management, and EBITDA. • Works collaboratively with the leadership team to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading-edge delivery methodologies and best practices.

🎯 Requisitos

• Bachelor’s degree in Business Administration, Computer Science, Healthcare Administration, or a related field; Master’s degree preferred. • Demonstrated leadership abilities to effectively lead a cross-functional client-driven organization. • 5+ years of Electronic Health Record implementations leadership experience. • 5+ years of experience leading Practice Management/Revenue Cycle Management implementations. • Ability to quickly learn, analyze, understand, and convey complex information. • Excellent verbal and written communication and listening skills. • Ability to effectively work independently and coordinate team efforts. • Experience with Salesforce or related implementation and CRM software solutions. • Quality Assurance management • Expert knowledge of creating and managing a Project Management organization.

🏖️ Benefícios

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account, and Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • treadmill workstations, Zen, and wellness rooms within our BRIC headquarters