MIP Associate Support Analyst

🕒 Julho 29

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Momentive Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤝 B2B

🤝 Sem Fins Lucrativos

B2B • Non-profit • Software

A Momentive Software é fornecedora de um conjunto abrangente de soluções de software personalizadas para organizações sem fins lucrativos e associações. A empresa visa simplificar operações, melhorar o engajamento de membros e doadores e impulsionar resultados impactantes para organizações voltadas para a missão. Suas ofertas incluem ferramentas para gestão de associações, captação de recursos, gestão de eventos, gestão de aprendizado e análise de dados, permitindo que as organizações gerenciem suas finanças de forma eficiente e promovam conexões comunitárias mais profundas.

Descrição

• Provide MIP Accounting application support to clerks, auditors, staff accountants, CFOs, payroll and HR staff. • Provide timely responses to customer service inquiries via product ticket system. • Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution (phone/web/chat). • Collaborate with team members to provide resolutions to customer inquiries. • Provide customer feedback to support management through regular team meetings. • Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume. • Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores. • Answer product related how to questions for new and existing customers on the product you support. • Able to interpret what an Accountant, CFO or Accounting Clerk is conveying and apply a consultative approach to address accounting application questions or issues. • Understanding or aptitude to learn how accounting transactions flow into financial reports such as a balance sheet and/or statement of revenue and expenditures and identify report and/or transaction issues to assist with corrections.

🎯 Requisitos

• High school diploma or its equivalent • 2-year degree in Accounting or 2 years Accounting work experience preferred • 1-2 years of customer service experience required • Experience using MIP Accounting • Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook • Comfortable with technology • Ability to use problem solving skills to interpret basic application errors and assist with a solution • Strong organizational skills • Excellent verbal and written communication skills

🏖️ Benefícios

• Medical, Dental & Vision Benefits • 401(k) Savings Plan with Company Match • Flexible Planned Paid Time Off • Generous Sick Leave • Inclusive & Welcoming Environment • Purpose-Driven Culture • Work-Life Balance • Commitment to Community Involvement • Employer-Paid Parental Leave • Employer-Paid Short-Term Disability • Remote Work Flexibility