Case Manager, Patient Support – Non-Clinical

🕒 Outubro 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $50.000 - $60.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👔 Gerente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 14 dias.
• As vagas desta empresa costumam ser preenchidas em 30 dias.

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Momentum Life Sciences

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1995

🏥 Saúde

🧬 Biotecnologia

🤝 B2B

Healthcare • Biotechnology • B2B

A Momentum Life Sciences é uma provedora de soluções de engajamento para pacientes e profissionais de saúde que faz parcerias com empresas de ciências biológicas e biofarmacêuticas para projetar, construir e fornecer programas de suporte ao paciente focados em melhorar a iniciação, adesão e persistência em terapias complexas. Por mais de 30 anos, a Momentum tem combinado intervenções humanas (educadores clínicos de enfermagem e enfermeiros qualificados em domicílio) e digitais por meio de uma plataforma que oferece suporte ao paciente, educação de provedores (programas de educadores clínicos de enfermagem de igual para igual) e serviços de cuidados domiciliares. A empresa relata impactos mensuráveis, incluindo reduções no abandono de medicamentos, aumento da persistência em 180 dias, altos índices de satisfação (NPS) de pacientes e profissionais de saúde e maior conscientização e confiança dos profissionais de saúde para iniciar e manter pacientes na terapia.

Descrição

• Provide personalized inbound and outbound patient and caregiver support via telephone, email, chat, and text • Build trusting relationships through empathy, active listening, emotional intelligence, and patient-centered communication • Use open-ended questions, reflective listening, and motivational interviewing to understand concerns, goals, and barriers • Communicate approved program information, services, and resources while confirming understanding • Apply critical thinking and problem-solving to identify needs, evaluate resources, and determine next steps • Coordinate resources, follow up on agreed actions, and maintain continuity of support • Guide conversations while balancing patient needs, required discussion points, call objectives, and approved call guides • Recognize requests outside the program scope and respond without providing medical advice or clinical recommendations • Manage assigned cases, outreach, follow-up responsibilities, and time-sensitive tasks • Maintain accurate, timely, thorough, and objective documentation in designated systems • Navigate CRM, telephony, and documentation platforms while maintaining patient engagement • Collaborate with internal teams and program stakeholders to resolve patient needs • Maintain knowledge of assigned programs, resources, workflows, and processes • Meet productivity, quality, documentation, and service expectations • Participate in training, coaching, quality calibration, and continuous improvement initiatives • Comply with company, client, industry, privacy, and regulatory requirements • Identify, document, and report adverse events and product quality complaints within required timelines • Protect patient privacy and Protected Health Information (PHI)

🎯 Requisitos

• Associate degree required; bachelor's degree preferred • Two years of experience in patient support, patient navigation, non-clinical care coordination, pharmaceutical or healthcare support services, community health, health coaching, social services, healthcare advocacy, or a related field involving individualized support and problem-solving • Experience supporting individuals through complex concerns, identifying barriers, coordinating resources, and facilitating appropriate follow-up • Experience communicating with patients, caregivers, members, or customers in a telephonic or virtual support environment • Demonstrated experience meeting productivity, quality, and performance expectations while maintaining a high standard of service • Experience using motivational interviewing, active listening, or other patient-centered engagement techniques • Patient-centered communication, empathy, professionalism, and clarity • Active listening, open-ended questioning, and reflective statements • Critical thinking and problem-solving • Call management and clear communication • Sound judgment and professional boundaries in a non-clinical role • Organization, follow-through, documentation accuracy, and time management • Ability to navigate Salesforce, Genesys, Microsoft Office, CRM, and telephony platforms • Proficiency with internet research, multiple monitors, browser tabs, and data entry systems • Minimum typing speed of 40 words per minute • No licenses or credentials required

🏖️ Benefícios

• Targeted bonus eligibility based on company or individual performance • Car allowance may be included for some roles

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