Director of Customer Success

🕒 Julho 9

🗽 New York – Remoto

🗽 New York – Remote

💵 $140.000 - $180.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Moving Analytics Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

☁️ SaaS

💰 $20.000.000 Series A em 2022-07

Healthcare • Healthcare Insurance • SaaS

A Moving Analytics Inc. é uma empresa conhecida como Movn Health, que oferece soluções virtuais de reabilitação cardíaca para apoiar a saúde do coração. Colaborando com a Stanford University, ela oferece uma experiência de recuperação cardíaca baseada em evidências, personalizada e conveniente, melhorando os resultados clínicos e reduzindo as readmissões. Seus serviços são cobertos pelos principais planos de saúde e acessíveis por meio de um aplicativo móvel e kits de monitoramento remoto, garantindo conformidade com os padrões HITRUST, SOC-2 e HIPAA. A Movn Health aborda barreiras no acesso à reabilitação cardíaca, oferecendo um programa de última geração, igualitário, para que os pacientes realizem em casa.

Descrição

• Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships — nationally, with depth in the Northeast and Mid-Atlantic • Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement • Activate new provider groups under existing payer agreements • Activate payer partnerships in regions to maximize company impact • Serve as a cross-functional intelligence hub — bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion • Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team • Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function — with the expectation of building and leading a team as volume grows • Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives • Turn top-performing partners into active referral advocates and case study participants

🎯 Requisitos

• 7–10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management • Demonstrated success growing a book of business ≥$2M through referrals, renewals, and account expansion • Experience navigating hospital systems, cardiology groups, and payer-provider dynamics • Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders • Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred • Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus • Comfortable with ~50% travel, including frequent in-person visits to partner sites • Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred

🏖️ Benefícios

• Medical, dental, and vision insurance — fully or 90% employer-paid • Unlimited PTO • All business travel reimbursed • Home office stipend • Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff