Director, Customer Success

🕒 Julho 8

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Deepwatch

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🔒 Cibersegurança

🏢 Corporativo

🔐 Segurança

Cybersecurity • Enterprise • Security

Deepwatch é uma plataforma líder em segurança gerenciada para empresas ciberneticamente resilientes. A empresa integra tecnologias de detecção e conscientização com respostas eficazes para fornecer proteção corporativa contínua. A Deepwatch oferece detecção e resposta gerenciada, detecção e resposta de endpoint, gerenciamento de vulnerabilidades e serviços de firewall gerenciado. Com a Deepwatch, as empresas podem esperar redução de falsos positivos, melhoria na postura de segurança e retorno sobre investimento (ROI) excepcional. A plataforma combina software de ponta, tecnologias de segurança líderes do setor e uma equipe dedicada de especialistas para garantir proteção abrangente em todos os aspectos. A Deepwatch se posiciona como uma extensão das equipes de seus clientes, oferecendo serviços desde detecção e resposta avançada a programas de segurança personalizados, adaptados à tolerância ao risco e recursos de cada negócio.

Descrição

• Demonstrate impactful people leadership to oversee and resolve critical customer escalations and maximize client value. • Cultivate a performance-driven, customer-obsessed team culture centered around innovation, ownership, and continuous improvement. • Attract, mentor, and inspire a high-performing technical team providing regular career development planning sessions and serving as a role model of Deepwatch’s Core Values. • Create and scale a comprehensive customer lifecycle program elevating engagement points throughout the customer journey to enhance retention, satisfaction, and growth. • Develop and deploy innovative strategies and playbooks to eliminate bottlenecks, boost team efficiency, and optimize the Customer Success tech stack. • Drive long-range planning, including team resourcing, organizational structure, and customer coverage modeling. • Demonstrate customer ROI through strategic forums including EBRS, QBRS, SKO and Annual Planning. • Manage and align expectations with customer leadership to ensure clear communication and accountability. • Represent the Deepwatch brand and company to customers, prospects, and strategic partners. • Maintain high standards of data integrity across all reporting, ensuring accuracy and leveraging key performance metrics to inform strategic business decisions. • Forecast renewals and expansions; monitor health scoring, renewal pipelines, and conversion signals. • Provide guidance on technical requirements and solution forecasting to inform budgeting and resource allocation. • Drive portfolio growth through proactive revenue strategies, including the identification and execution of upsell and cross-sell motions; you will empower the team to map Deepwatch solutions to evolving client security maturity. • Drive synergy across Product, Sales, Security Operations, Marketing and other key business units to resolve complex issues, ensure a cohesive customer experience and provide efficient hand-offs. • Inspire a voice of the customer approach throughout the organization and serve as a liaison between departments, representing the best interests of customers. • Maximize portfolio value by driving the adoption and enablement of Deepwatch capabilities.

🎯 Requisitos

• 7+ Years experience in consultative, customer success, or as a service delivery manager role in cybersecurity operations. • 3+ years experience as a proven people leader dedicated to team development, inclusion and belonging • Possess experience with executive briefings at the Fortune 500 level, demonstrating exceptional verbal and written communication skills to craft clear, concise, and impactful messaging for senior leadership. • Demonstrate a track record of rigorous decision-making and ownership, with an ability to deliver high-quality results while building and scaling in fast-paced environments. • Possess the ability to manage complex issues, coordinate solutions across multiple business lines, and maintain productivity during times of high activity. • Be highly data-driven, maintaining high standards of data integrity across reporting, and leveraging key performance metrics, customer health scores, and reporting tools like Salesforce, Gainsight, or ServiceNow to improve decision-making. • Exhibit a passion for continuous learning and the ability to identify the best tools to solve complex problems. • Possess experience utilizing mass communication/corporate notification systems and case management platforms. • Possess experience setting and managing budgets for small and mid-sized teams. • Are willing and able to travel 10 - 25%.

🏖️ Benefícios

• Medical, dental, vision, and disability insurance • Flexible Time Off (FTO), 12 company holidays, sick leave and 8-Weeks Paid Parental Leave • Unique professional development benefits with Annual “development dollars” to support our people growth and development • Wellness contests and monthly educational programs • 401(K) retirement program