Enterprise Customer Success Manager

🕒 Julho 6

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Sigma Computing (hiring!)

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

🤖 Inteligência Artificial

🤝 B2B

SaaS • Artificial Intelligence • B2B

A Sigma Computing é uma provedora líder de soluções de análise e inteligência de negócios de próxima geração. A empresa oferece uma plataforma que integra planilhas, SQL, Python e IA para permitir a análise de dados em tempo real sem comprometer a velocidade ou a segurança. A arquitetura única da Sigma permite escalar trilhões de linhas rapidamente enquanto mantém um ambiente seguro e governado. A plataforma suporta várias funções, incluindo analistas, engenheiros de dados e líderes de negócios. Ela é projetada para facilitar a colaboração, permitindo que os usuários interajam com dados e construam fluxos de trabalho em um único espaço de trabalho. Com capacidades como insights de autoatendimento, dashboards, análises incorporadas e aplicativos de dados, a Sigma Computing visa redefinir a inteligência de negócios para organizações de todos os tamanhos.

Descrição

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. • Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. • NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. • Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. • Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. • Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

🎯 Requisitos

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field. • 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry. • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders • Strong analytical skills with a proven ability to solve complex problems using data. • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement. • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention. • Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery) • ETL experience • Experience implementing production business intelligence solutions • Startup experience

🏖️ Benefícios

• Equity • Generous health benefits • Flexible time off policy. Take the time off you need! • Paid bonding time for all new parents • Traditional and Roth 401k • Commuter and FSA benefits • Lunch Program • Dog friendly office