Senior Customer Success Manager

🕒 Julho 6

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11:11 Systems

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2020

🏢 Corporativo

🔒 Cibersegurança

🤝 B2B

💰 Private equity em 2021-10

Enterprise • Cybersecurity • B2B

A 11:11 Systems é uma provedora de soluções gerenciadas em nuvem e resiliência de TI, operando uma premiada plataforma de nuvem resiliente. A empresa oferece nuvem pública e privada gerenciada, armazenamento de objetos de alto desempenho, backup e recuperação de desastres como serviço (DRaaS), serviços de segurança gerenciada (MDR, SIEM, EDR, zero trust) e soluções de rede (SD-WAN, SASE, conectividade multi-nuvem), além de serviços de consultoria e continuidade para clientes empresariais. A 11:11 se posiciona como uma VMware Pinnacle Partner e enfatiza a modernização, proteção e gestão de cargas de trabalho críticas para organizações de setores regulamentados.

Descrição

• Develop a deep understanding of customer needs/goals and work to ensure that our teams have a shared definition of success across multiple platforms. • Leverage problem solving to help customers reach their business goals and maximize the value they receive. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgments. • Assist with recognizing key growth opportunities for customers. • Additional duties as assigned.

🎯 Requisitos

• 5+ years of experience in customer success or account management • Experience managing large accounts, with 5-figure+ contract MRR • Advanced knowledge in a CRM (Salesforce) and other applications to manage your customer portfolio and their lifecycle management. • Experience managing customer success for larger and more complex requirements. • Excellent communication and interpersonal skills. • Ability to manage multiple projects, activities, and tasks simultaneously. • Ability to sustain business growth and profitability by maximizing value. • Must be legally eligible to work in US without visa sponsorship.

🏖️ Benefícios

• Contribute to the development of the Customer Success organization by sharing processes, ideas, and highlighting historical best practices. • Deliver QBRs or MBRs that demonstrate key business objectives and support experience. • Facilitate customer training on how to leverage key support applications and portals. • Cultivate Internal and External customer relationships. • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.