Senior Customer Success Partner

🕒 Julho 6

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First Advantage

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

👥 RH Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

A First Advantage é uma fornecedora líder de software e dados globais para o mercado de tecnologia de RH. Viabilizada por tecnologia proprietária e IA, oferece serviços de verificação de antecedentes de emprego, identidade digital e verificação, APIs e produtos de monitoramento de riscos ao longo do ciclo de vida dos funcionários. A empresa enfatiza a automação e a verificação contínua de identidade, atendendo cerca de 80. 000 organizações em mais de 200 países e territórios, e mantém grandes bancos de dados proprietários (mais de um bilhão de registros). Com sede em Atlanta e de capital aberto (NASDAQ: FA), a First Advantage foca em ajudar os clientes a contratar de forma mais inteligente e integrar mais rapidamente através de software, dados e serviços.

Descrição

• Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. • Track revenue trends and upsell opportunities and analyze competitive threats. • Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. • Identify additional products or solutions FA can provide. • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. • Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. • Prepare and deliver quarterly and annual client business reviews. • Document and manage all action/project plans for assigned client base. • Analyze trends and make recommendations on potential changes to customer programs. • Intervene as required to ensure customer satisfaction. • Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. • Constantly seek, share, and implement best practices. • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. • Manage customers with clear communication and needs analysis. • Provide internal leadership in a heavily matrixed environment managing several cross functional resources. • Partner with internal account team to review program performance.

🎯 Requisitos

• Bachelor's Degree or equivalent (MBA optional but preferred) • 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. • Work experience in professional account management and sales environment is desirable • Proficiency with MS Office applications including Word, PowerPoint, and Excel • Familiarity with reporting tools like Lookr Analytics and PowerBI helpful • Salesforce use and familiarity in helping track client information helpful • Strong oral and written communication, and interpersonal skills. • Outstanding multi-tasking and time-management abilities. • Excellent organizational, analytical, problem analysis and problem-solving skills • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity • Ability to navigate large organizations and build strong internal partnerships.

🏖️ Benefícios

• Ability to work remotely with occasional business travel. • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays • Access to tech and growth opportunities, and leaders who want you to succeed!