Head of Product

Vaga não está no LinkedIn

🕒 Junho 5

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🔴 Especialista

✅ Gerente de Produto

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

MSPbots.ai

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤖 Inteligência Artificial

☁️ SaaS

⚡ Produtividade

💰 Seed Round em 2023-07

Artificial Intelligence • SaaS • Productivity

A MSPbots. ai é uma empresa especializada em soluções de inteligência de negócios e automação de processos, voltadas para Provedores de Serviços Gerenciados (MSPs). A empresa oferece uma variedade de ferramentas, incluindo dashboards para visibilidade de dados em tempo real, bots de microtreinamento para automação de tarefas de gestão, e soluções como Next Ticket para otimização de despacho de técnicos. A MSPbots. ai visa melhorar a produtividade e eficiência dos donos e gestores de MSPs, proporcionando dashboards integrados em uma única tela, amplas capacidades de integração e bots de automação personalizáveis. A plataforma é projetada para enfrentar os desafios únicos enfrentados pelos MSPs, ajudando-os a implementar processos, reduzir erros e aumentar os lucros.

Descrição

• Own product revenue outcomes—driving both new revenue acquisition and client retention through product value delivery. • Define and pursue ARR targets tied to product launches, feature adoption, and upsell opportunities across the MSP client base. • Partner with Sales and Marketing to align product positioning, packaging, and pricing with revenue goals. • Identify expansion opportunities within the existing client base by deepening product adoption and launching complementary features. • Define and own the product roadmap across all product lines: BI Dashboards, Micro Training Bots, Next Ticket, Integrations, Featured Apps, and AI-powered apps. • Balance short-term commercial priorities (live products, alpha launches) with long-term strategic bets (future AI initiatives). • Make clear prioritization calls across a mixed portfolio—production support, active launches, and future development—ensuring the team is focused on the highest-impact work. • Architect and implement a scalable product development and implementation process, from discovery and scoping through QA, release, and post-launch review. • Establish frameworks for MVP definition, alpha/beta launch management, client feedback loops, and iteration cycles. • Ensure the product team operates with clarity, velocity, and consistency across all stages of the product lifecycle. • Lead, coach, and grow a product team of PMs and BAs, setting clear expectations, priorities, and performance standards. • Foster a culture of ownership, client-centricity, and data-driven decision-making within the product org. • Serve as the connective tissue between Engineering, Data Science, Design, Sales, and Marketing. • Drive the development, alpha launch, and scaling of AI-powered products, including ticket triage, ticket QA, and sentiment analysis. • Support ongoing AI projects and future AI initiatives, ensuring they are built with clear use cases, success metrics, and a path to revenue. • Stay current on AI/ML trends, GenAI capabilities, and the competitive landscape to inform product direction. • Engage directly with MSP clients to validate product value, gather requirements, and close feedback loops. • Ensure all products—especially new AI launches—deliver measurable, demonstrable value that justifies adoption and renewal. • Oversee documentation, onboarding materials, and training support to enable client success at scale. • Define KPIs for each product line tied to revenue, adoption, retention, and client satisfaction. • Report product performance regularly to the CEO with clear insights, risks, and recommendations. • Use data to drive prioritization decisions and communicate tradeoffs with confidence.

🎯 Requisitos

• 5+ years of product management experience, with at least 1–2 years in a product leadership or senior PM role. • Demonstrated success taking AI/ML or GenAI-powered products from concept through launch and commercial scale. • Strong track record of contributing to revenue growth through products—whether through new launches, upselling, or retention. • Must have successfully released at least one AI product to production or commercial use. • Experience building or significantly improving product development processes in a scaling environment. • Strong technical acumen—comfortable working closely with engineering and data science teams. • Excellent communication and stakeholder management skills, with the ability to align cross-functional teams across the US, China, and the Philippines. • Analytical mindset with a data-driven approach to decision-making and prioritization. • Proven ability to manage a mixed portfolio—balancing live products, active launches, and future-state planning simultaneously. • Experience working in agile environments with multiple competing priorities.

🏖️ Benefícios

• Flexible work arrangements • Professional development opportunities