Press Release Operations Specialist

🕒 Junho 9

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Muck Rack

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💰 $180.000.000 Series A em 2022-09

A plataforma de gestão de Relações Públicas (PRM) da Muck Rack permite que milhares de organizações — incluindo Google, Knight Foundation, Pfizer, Golin, Zapier e Duolingo — construam confiança e contem suas histórias por meio de mídia conquistada (earned media). Seu banco de dados de mídia reúne e organiza centenas de milhões de pontos de dados para ajudar equipes de Relações Públicas (RP) a encontrar jornalistas, podcasters e criadores de conteúdo, gerar cobertura, monitorar notícias e comprovar o valor do seu trabalho. Jornalistas usam as ferramentas gratuitas da Muck Rack para apresentar seus portfólios, analisar notícias sobre qualquer tema e mensurar o impacto de suas reportagens.

Descrição

• Support customers through the press release distribution process from submission to delivery • Troubleshoot formatting, scheduling, publishing, and distribution issues • Assist customers with newsroom management and publishing functionality • Monitor release status and provide updates or confirmations as needed • Escalate technical issues to Product and Engineering teams when appropriate • Communicate clearly and professionally during urgent or time-sensitive situations • Maintain and improve internal documentation, workflows, and operational processes • Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues

🎯 Requisitos

• Strong written and verbal communication skills • Exceptional attention to detail and organizational abilities • Ability to manage multiple priorities and deadlines simultaneously • Comfortable working in a fast-paced, customer-facing environment • Quick learner who enjoys mastering new tools, platforms, and workflows • Calm, professional, and solutions-oriented under pressure • Experience in customer support, operations, or customer-facing roles is preferred • Familiarity with PR, media relations, press release distribution, or newsroom workflows is a plus • AP Style familiarity is a plus • Experience supporting SaaS products, CRM systems, or ticketing platforms is preferred • Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

🏖️ Benefícios

• Home office stipend, phone and internet reimbursement, coworking membership • Virtual and in-person team bonding (lunches, events, competitions) • 401(k) with employer contributions • Equity opportunities • Health insurance (medical, dental, vision, disability, and life insurance) • 100% premium coverage for individuals on high-deductible plans • 24/7 Virtual Care and Employee Assistance Program • Employer-funded HSA contributions and other pre-tax benefits • Quarterly wellness stipend and free Headspace subscription • 4+ weeks of PTO, plus paid sick and mental health days • 13 paid holidays with the option to swap for personal days • Up to 16 weeks of fully paid parental leave • Transparent pathways for internal mobility and promotion • Bi-annual performance reviews, team workshops, and leadership training • Unlimited access to Coursera and O’Reilly • 2 additional PTO days annually for learning and development • Commitment to equity and valuing diverse perspectives