Customer Marketing and Advocacy Manager

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🕒 Maio 29

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Acuity, Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2002

🤝 B2B

🏛️ Governo

B2B • Government • Technology

Acuity, Inc. é uma consultoria de TI líder que capacita missões federais por meio da inovação e tecnologia. Em parceria com agências federais, a Acuity foca na evolução da infraestrutura de TI, permitindo a tomada de decisões baseada em dados e automatizando processos críticos para melhorar o desempenho das missões. Com expertise em áreas como evolução digital, habilitação de dados e hiperautomação, a Acuity combina tecnologia de ponta com uma abordagem centrada nas pessoas para entregar soluções sob medida que geram resultados significativos e promovem relacionamentos colaborativos.

Descrição

• Design and implement customer marketing programs that enhance engagement, retention, and loyalty. • Develop educational content and lifecycle campaigns to empower customers and drive product adoption. • Craft compelling customer communications across channels to foster satisfaction and long-term relationships. • Build and manage a scalable customer advocacy program to identify, nurture, and activate brand champions. • Develop and maintain a library of customer stories, case studies, testimonials, and video content. • Plan and execute customer-facing campaigns, including newsletters, webinars, and product updates. • Analyze customer engagement data and feedback to identify trends and opportunities.

🎯 Requisitos

• Min 5 years of experience in a customer marketing and advocacy role. • Proven track record of developing and implementing customer marketing and advocacy strategies. • Experience in a fast-paced B2B SaaS environment. • HR Tech highly preferred. • Bachelor’s degree in Marketing, Business, or a related field preferred.

🏖️ Benefícios

• Stay healthy and happy with our comprehensive medical, dental and vision plans. • Save for your future with our 401K plan that matches your contributions. • Enjoy paid leave for various life events, such as sickness, disability, or parenthood. • Own a piece of the company with our #Allin Shares Program. • Company paid holidays, birthday day off, closed 4th of July week and December holiday week and 8 hours of volunteer time. • Half day summer Fridays* and half day first Fridays* to catch up on work, personal development, or an afternoon off. • Take a break from work with our unlimited PTO policy to refresh and recharge. • Earn extra cash by referring qualified candidates to join our team. • Access professional and personal support through our employee assistance program. • Work from anywhere with our remote work environment that fosters collaboration and creativity.