Financial Applications Support Manager

🕒 Maio 12

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of OCCU | Oregon Community Credit Union

OCCU | Oregon Community Credit Union

501 - 1000 funcionários

Fundada em 1956

🏦 Bancário

💸 Finanças

💳 Fintech

Banking • Finance • Fintech

OCCU | Oregon Community Credit Union é uma instituição financeira focada nos membros que oferece uma ampla gama de serviços bancários, incluindo contas pessoais e empresariais, empréstimos, investimentos e gestão de patrimônio. Com um compromisso com o engajamento comunitário e a educação dos membros, a OCCU fornece ferramentas para planejamento financeiro, aposentadoria e serviços de seguros. Eles se esforçam para oferecer taxas competitivas em contas corrente e poupança, empréstimos e cartões de crédito, tornando o banco acessível e benéfico para seus membros.

Descrição

• Lead, coach, and develop Application Support Analysts and System Administrators, fostering a highly engaged and skilled team • Manage vendor relationships, system releases, upgrades, and backlogs of enhancements and defects • Oversee Level 2 application support, escalations, on-call coverage, and after-hours support as required • Establish and manage metrics, SLAs, budgets, and work plans to ensure effective resource utilization • Partner with infrastructure teams, auditors, vendors, and peer technology leaders to resolve production issues and support compliance • Lead teams effectively through change while encouraging continuous process improvement and automation • Maintain strong relationships with team members, credit union members, vendors, and professional organizations

🎯 Requisitos

• Minimum of five years of directly related experience supporting multiple business applications, including system design and project leadership • Experience within banking or financial services, including regulatory and compliance environments • Strong knowledge of configuration design, controls, and PCI compliance • Hands-on experience with technologies such as SharePoint, Microsoft Office and Windows, SQL Server, ServiceNow, and web APIs • Excellent organizational, communication, customer service, and troubleshooting skills • Ability to clearly explain technical concepts to non-technical audiences and quickly learn new technologies.

🏖️ Benefícios

• Low-cost medical, dental, and vision insurance • 401(k) retirement plan with employer match • Paid time off plus 13 paid holidays • Tuition reimbursement for eligible education and training • Company-paid long-term disability • 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities

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