Principal Engineer – Salesforce Business Consultant

🕒 Maio 22

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

🧑‍💻 Engenheiro Full-stack

🦅 Patrocina Visto H1B

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Nagarro

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1996

🤝 B2B

🏢 Corporativo

B2B • Enterprise • Technology Consulting

Nagarro é um líder global em engenharia digital e consultoria de tecnologia. A empresa ajuda os clientes a se tornarem negócios inovadores e digitais, aproveitando a tecnologia para impulsionar avanços nos negócios. Conhecido por sua agilidade empreendedora e mentalidade CARINHOSA, a Nagarro oferece uma ampla gama de serviços, incluindo engenharia digital, soluções empresariais inteligentes e serviços de experiência e design. Com mais de 17. 900 funcionários em 37 países, a Nagarro colabora com líderes do setor para acelerar a digitalização e a inovação orientada pela tecnologia.

Descrição

• Client Advisory & CRM Transformation • Lead discovery workshops with manufacturing clients to understand strategy, sales and service models, channels and key KPIs • Assess current CRM/legacy landscape, identify gaps, and define a Salesforce-centric target state • Design CRM transformation roadmaps with Salesforce as the strategic CRM platform • Redesign end-to-end business processes aligned to Salesforce best practices • Act as trusted advisor to senior client stakeholders on CRM strategy, governance, and operating models • Own end-to-end Salesforce solution architecture for manufacturing CRM engagements • Define data model, object relationships, security model, environment strategy, and integration patterns • Produce solution blueprints, high-level design, and effort estimates • Guide functional consultants and technical teams during delivery • Contribute to internal accelerators, templates, and industry-specific assets for manufacturing CRM • Partner with sales and account teams to qualify opportunities and define solution and delivery approaches • Lead Salesforce demos tailor-made for manufacturing scenarios • Prepare solution slides, architecture overviews, and walkthroughs for client presentations • Build and articulate the business case and ROI for CRM transformation • Advise clients on CRM governance, operating models, and Salesforce roles • Support definition of role-based Salesforce usage models for sales reps, KAMs, service agents, and partner users • Provide input to change, communication, and training plans and help design meaningful KPIs and dashboards • Serve as design authority for one or more projects • Participate in and sometimes lead key Agile ceremonies • Identify risks and issues early and propose mitigation options • Support UAT planning, test scenario definition, go-live readiness assessment

🎯 Requisitos

• 8 - 12 years total experience, with at least 5+ years focused on Salesforce CRM (Sales Cloud, Service Cloud, and/or Experience Cloud) • 4 - 6 years working with manufacturing organizations or clients (discrete, process, industrial equipment, automotive, high-tech manufacturing, etc.) • Significant experience in an SI/consulting environment in client-facing roles (consultant, lead consultant, solution architect, engagement lead) • Proven track record of leading 2 – 3 years + full lifecycle Salesforce implementations from discovery through go-live and adoption • Experience delivering Salesforce in ERP-integrated enterprise environments • Bachelor’s degree in business, Engineering, Information Systems, Computer Science, or related discipline • MBA or other advanced business degree is an advantage • Salesforce certifications strongly preferred such as Salesforce Certified Administrator (and/or Advanced Administrator), Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Experience Cloud Consultant, Field Service, Manufacturing Cloud, or CPQ Specialist (nice to have), B2B Solution Architect

🏖️ Benefícios

• Health insurance • Professional development opportunities