Engagement Manager

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🕒 Junho 2

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Nasstar

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏢 Corporativo

📡 Telecomunicações

Cloud Computing • Enterprise • Telecommunications

A Nasstar é uma fornecedora de serviços de tecnologia e soluções gerenciadas, com sede no Reino Unido, que auxilia organizações a projetar, implementar e operar infraestrutura de TI de última geração. A empresa é especializada em Microsoft Cloud, ambientes de trabalho modernos (M365, Teams, Copilot), dados e IA, redes seguras, cibersegurança e engenharia digital, oferecendo serviços gerenciados e suporte 24/7 para clientes dos setores público e privado. A Nasstar faz parceria com grandes fornecedores (Microsoft, Cisco, Fortinet, AWS, Databricks) e atende setores como saúde, governo local, jurídico, varejo e utilidades, com foco na transformação de TI empresarial B2B.

Descrição

• Act as the senior client-facing point of accountability for all assigned engagements, managing relationships from programme level through to individual workstream sponsors. • Lead engagement planning, mobilisation, and delivery oversight across data, AI, and digital transformation projects, applying appropriate methodology and governance frameworks. • Maintain project controls including RAID logs, change control, status reporting, and financial tracking; provide early-warning escalations to senior leadership where required. • Support the commercial health of engagements — forecasting revenue, monitoring margin, managing scope variations, and collaborating with account teams on renewals and extensions. • Drive stakeholder management plans; communicate programme status, risks, and decisions with clarity to both client and internal audiences, escalating appropriately. • Manage and influence cross-functional teams including internal delivery squads, third-party vendors, and client-side resources on a matrix management basis. • Ensure smooth sales-to-delivery handover, working closely with Solutions Architects and Account Managers to validate scope, resource plans, and commercial structures before mobilisation. • Contribute to Colibri's delivery practice — identifying improvement opportunities, sharing lessons learned, and helping to evolve engagement management standards and tooling. • Support business development activities including contributing to proposals, Statements of Work, and client presentations as the delivery authority. • Ensure timely and accurate revenue recognition in collaboration with finance, maintaining discipline around milestone achievement, purchase orders, and invoicing. • Act as cultural ambassadors — both externally with clients and internally across our delivery teams. The way an EM shows up directly shapes how our people feel and how our clients experience Colibri.

🎯 Requisitos

• A minimum of 5 years in a client-facing professional services delivery role within an MSP or digital consultancy environment. • Proven track record of managing multiple concurrent, complex programmes across data and/or AI domains. • Demonstrable experience delivering AI or ML-enabled products and services to enterprise clients. • Strong proficiency with Agile tooling: Jira, Azure DevOps, GitHub/GitLab. • Exceptional stakeholder management and negotiation skills, with experience engaging and influencing at C-suite level. • Strong commercial acumen across budgeting, forecasting, margin management, and change control. • Client Partnership — Builds deep, trust-based relationships with client stakeholders; acts as a proactive, credible, and accountable delivery partner throughout the engagement lifecycle. • Influential Communication — Communicates complex delivery topics clearly and persuasively to technical and non-technical audiences at all levels, including written and verbal executive reporting. • Resilience & Adaptability — Thrives in ambiguous, fast-changing environments; maintains effectiveness, composure, and positive team culture under sustained pressure.

🏖️ Benefícios

• - Remote-first working with flexibility around client needs • - Projects with global brands & public sector leaders, working on real-world impact. • - Exclusive access to AWS & Databricks certifications, training, and partner tools. • - A collaborative culture of technical excellence and continuous learning. • - Private health insurance. • - Competitive salary and long-term growth opportunities.