Pathology Support Coordinator

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

🦅 Patrocina Visto H1B

info

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Natera

1001 - 5000 funcionários

Fundada em 2004

🏥 Saúde

🧬 Biotecnologia

⚕️ Seguro de Saúde

Healthcare • Biotechnology • Healthcare Insurance

A Natera é líder global em tecnologia de testes de DNA livre de células (cfDNA), especializada em testes e diagnósticos genéticos não invasivos. As soluções inovadoras da empresa concentram-se em áreas como triagem pré-natal, detecção de câncer e monitoramento de transplantes de órgãos. Ao utilizar bioinformática avançada e análise de DNA, a Natera oferece a profissionais de saúde e pacientes informações essenciais para decisões médicas mais embasadas.

Descrição

• Review select cases for tissue-request accuracy, escalate to PAs when needed, and complete accurate data entry • Assist other Pathology Support Coordinators in resolving case issues and provide feedback on work quality • Place notes and holds on cases involving non-conforming samples, discrepancies, or missing information for timely Customer Care follow-up • Compose professional emails and faxes for case escalations and status updates • Make outbound calls to pathology labs to obtain specimen information, accession numbers, specimen locations, fax numbers, and address confirmations • Attend interdepartmental meetings and provide process or workflow feedback • Monitor errors and metrics for tissue cases • Access and handle protected health information in paper and electronic forms • Complete HIPAA/PHI privacy, policy compliance, and security training within the first 30 days • Maintain current status on Natera training requirements • Perform other duties as assigned

🎯 Requisitos

• High School Diploma or equivalent required • 2+ years of medical industry-related experience • Previous computer experience required • Previous data entry experience required • Trained on all product types and able to accession with high accuracy and efficiency • Ability to handle most escalations, discrepancies, and holds • Firm understanding of the Accessioning process and SOPs • Typing speed of at least 45 words per minute with high accuracy • Excellent oral and written communication skills • Excellent critical thinking and good judgment • Ability to perform duties with a high degree of accuracy and attention to detail • Positive attitude and ability to work well with others • Must complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within 30 days of hire • Must maintain current Natera training requirements

🏖️ Benefícios

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents • Free testing for employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401k benefits • Commuter benefits • Employee referral program

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